USAA Banking and Insurance Review

Overall 4.83 of 5 view all 183 reviews

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esands
Chicago, IL

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Amazing insurance company with outstanding service!

Pros

fantastic customer service, never give me a hard time, easy, caring people, fast service

MAY

2008

I've been a member of USAA since I was 18 years old. I've made 4 claims over the years and every-time USAA's customer service and timeliness was impeccable.

For example, 5 days after I first joined USAA at the ripe old age of 18 I totaled my SUV while off-roading. I was convinced USAA would not cover the accident, heck, I hadn't even made my first payment yet! Not only did USAA completely cover the accident but my monthly rate was never increased.

Second claim was made after spinning off the road after hitting a patch of ice. No other cars involved and was considered a no-fault accident. Again, USAA took care of me and paid to have my car repaired, set me up with a rental, and didn't raise my rates.

AND, it gets better.... At the end of each year I almost ALWAYS receive a dividend check in the mail from USAA as a reward for overall reduction in claims.

After these two experiences I decided to use them for home owners insurance. Had to file a claim due to water damage from a burst sewer pipe in my basement. Not only was the adjuster out at my house the SAME DAY, but the very next day I had the full amount of the appraised repairs automatically deposited in my checking account. Frickin' AMAZING!

I will be a life long customer of USAA and highly recommend them to anyone eligible for their services (military or military next-of-kin).