US Cellular

US Cellular Reviews



Overall 4 star rating4.03 of 5 (by 35 users)




US Cellular Review Summary

One of the larger wireles providers, US Cellular is a cell phone wireless service company that earns mostly positive grades from its customers. Reviewers here at Viewpoints like US Cellular for its clear service connections, its ability to pick up cell phone signals in many different places, its great family plan, and its helpful customer service. US Cellular offers “Very Good Price Compared to Other Cell Phone Providers” and another reviewer says “I Would Recommend This Service to Anyone”. Are there any problems with US Cellular? Reviewers mention only a few, like the limited phone selection, high charges for roaming rates, and the high price for some of the phones. Still, when you consider the good and the bad, US Cellular ranks as one of the better Communication service providers with plenty of positive points that make it a pretty good place to purchase wireless cell phone service.
34% of people rated US Cellular  as 5 stars
34% of people rated US Cellular  as 5 stars%
34%
46% of people rated US Cellular  as 4 stars
46% of people rated US Cellular  as 4 stars%
46%
11% of people rated US Cellular  as 3 stars
11% of people rated US Cellular  as 3 stars%
11%
6% of people rated US Cellular  as 2 stars
6% of people rated US Cellular  as 2 stars%
6%
3% of people rated US Cellular  as 1 star
3% of people rated US Cellular  as 1 star%
3%
89% 89% of people recommend US Cellular 11% of people don't recommend US Cellular 11%

US Cellular Comparison

4 star rating Most Helpful
Favorable Review
MAY
20
2008

I've had service through US Cellular for about six years, and during that time I haven't had one single bad experience.  That says a lot.  I have reliable reception, even when I'm out of town.  The only place it doesn't seem to pick up well is hilly or areas will mountains.

We recently added a phone...

review »
cost-conscious, technically challenged

jasyjen
Jacksonville, NC
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3 star rating Most Helpful
Critical Review
NOV
30
2007
I am a salesman and very dependant on my phone and I thought US Cellular would be the best for me in this area but I seem to lose alot of connection when heading north into Vermont. My wife always complains her battery dies alot with her phone also although that would be a phone complaint. Also, every... review »
reviewer
appreciative of good service, dependent on my phone

liljimmy
Bradford, NH
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US Cellular Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 35 sort by: most helpful | date | rating


3
helpful
votes
somewhat tech savvy

APR
28
2008
We switched from Cingular (now AT&T) 2 years ago.  Every month our bill seemed to get more and more expensive and we couldn never figure out why (billing statements were very confusing).  Now we have a family plan with 3 phones and we can always count on our bill being the same each month.  And I love the unlimited text messaging - couldn't live without it.
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5 star rating
reviewer
lslinstl
Saint Louis, MO



2
helpful
votes
dependent on my phone, I believe in honesty, not rich, happy to play with my kids, a person who likes a bargain, reliant on my phone, pc-user, a pet owner

DEC
25
2007

US CELLULAR is the best. No matter what my problem is the associates are always willing to help. Personally I only go to the Schaumburg location. They have a great tech team and just always ready to help. They have great phone prices. many have instant rebates instead of the mail in type. The easyedge that they offer is great. no more losing my contacts or calling 411. I can't get lost with the use of mapquest and your navigator. I recommend this to anyone.


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5 star rating
schumilvr
Roselle, IL



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2
helpful
votes
somewhat tech savvy

APR
18
2008

I have had good experiences with US Cellular.  The majority of the time I am able to get service in places my friends and family can not.  My only complaint is that it is a bit expensive and the bills are hard to read to determine what I am being charged for.


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4 star rating
jaquam
Merrimac, WI



2
helpful
votes
Every day computer user, into trying new products, a bargain hunter

NOV
21
2007
U.S. Cellular offers good service in general, but if you're interesting in keeping in touch with family and friends via long distance, then be sure NOT to choose a "Local Long Distance" plan. If you make/receive long distance calls outside of your "Local Long Distance" area, you will be charged "extra" on your monthly statements.
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4 star rating
wellow
Chicago, IL



1
helpful
vote
appreciative of good service

AUG
25
2007
I was a prepaid phone user, looking for a company to get a cell plan through. I had narrowed my search down to two providers. Altel and US Cellular.

My Marine was 'at war' at the time, due to come home, but I was not sure of his ETA in the states. One night my home phone rang and the caller ID gave a US Cellular number. I answered and found out my son had just arrived stateside.

One of the people there to greet he and his fellow Marines on their homecoming, was a US Cellular employee. This person handed out cell phones to the Marines, and said, make as many calls as you like, talk all you want.

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5 star rating
reviewer
ranchrabbit
Unionville, MO



1
helpful
vote
expecting good, fair service

NOV
21
2007
The thing I liked the most about U.S. Cellular is that they did not charge us an outrageous deposit because my husband and I have less than perfect credit histories. We were prepared to have to pay a deposit, but Cingular/AT&T Wireless wanted $500 per line. That's a $1,000 deposit for my husband and I to each have a phone, even on a family plan. U.S. Cellular charged us $100 per line and we'll get it back in a year, as long as we pay all of our bills on time, which we do. I appreciate this company's willingness to work with someone who is trying to rebuild their credit. In addition, the service... review »
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5 star rating
reviewer
Charmedsooner
Oklahoma City, OK



1
helpful
vote
cost-conscious, somewhat tech savvy, a comparison shopper, Travel agent, very happy with this product

APR
17
2008

I have been with US Cellular for 5 years-ever since I first got a cell phone.
I have only had a problem with them once-something with my bill was off after
I renewed my contract.  But that was quickly fixed by the friendly employee who
signed us up.  I hardly ever have dropped calls and I never have static.
The price is reasonable with the family plan, too.  I won't switch as long as
their service remains as good as it is now. 
The only thing I don't like  is that their chioces of cell phones is limited.  I don't like
flip phones, so I usually only have 1 option. 


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5 star rating
princessbride12
Milwaukee, WI



1
helpful
vote
somewhat tech savvy

JUL
21
2008
We've got 2 phones in our household with the same problem. Both screens just all of a sudden went blank. Took both in and it took a minimum of 4 weeks to get them back. One after being sent out for the second time they said was unfixable due to a hairline crack in the phone, the other came back and 1 day later the screen went blank. I'm worried we take the second one in to US Cellular it will come back as unfixable due to a hair line crack. It is quetionable to us as to whether this crack was there in the first place. We ended up having to buy a new phone outright for $379 from US Cellular... review »
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3 star rating
reviewer
irret
West Bend, WI



1
helpful
vote
budget conscious, I believe in honesty, value conscious, dependent on my phone, computer literate, not rich, txtng dly

MAY
31
2008
I was mislead by a sales rep into thinking that US cellular would provide adequate coverage where I travel, all over the state of Arizona.  Let's just say, the signal was patchy, at best.  Oh it was not fun.  And I was told that my incoming calls were free.  Yeah, they're free if you're in the "wide area coverage" which encompases like 25% of the US, if that.  And guess how much "wide area coverage" there is in Arizona.  None.  The rep knew full well I'd be using my phone in Arizona, and didn't bother to let me know that gem.  Of course I made the mistake of taking his word for it.  Their... review »
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2 star rating
reviewer
wiseblueberry
Wilmington, NC



D
dependent on my phone

JUN
25
2009

As a insurance sales agent, my cell phone is my life.  I have other service with companies in the past, but US Cellular has been my right hand for years now.  I love the feature of the incoming calls free, and the back up plan for my contact information, along with the nights and weekends at 7.  With having a family package, and allowing to add different features for one or two lines, it allows me the freedom of finding the best fit for my busy family. Plus with the wide range of people who are also us cellular customers, with the mobile to mobile minutes free, you save money every month by...

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5 star rating
reviewer
playerathena1
Midlothian, IL



D
looking for durability, I believe in honesty, Music Fan, cost-conscious, comedy fan, value conscious, a busy person, Every day computer user

DEC
21
2007

US Cellular offers free incoming calls, very important saves on your available minutes; also have free incoming text messaging and picture text.  I am also pleased with their customer service any problem which are very few I've always been able to have resolved with one phone call.  And last but not the least my service I have service in almost every place I have been in, even when other people w/different providers have not.  So with services cost and plans, I think that US Cellular is a winner for anyone looking for a cellphone


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5 star rating
reviewer
gtinsley
Martinsville, VA



D
cost-conscious, expecting good, fair service, dependent on my phone, a Small Business owner

AUG
22
2007

My entire family has been very pleased with our US Cellular Service.  We have free incoming, free usage between our family phones and free nights and weekends.   Multiple family options and up to 5 phones on one bill. 

We are all connected with great phones LG's which are a solid product and have blue tooth capabilities.   These phones fit well with the plan and all have the ability to take and send photos, as well as email and internet which are all available with US Cellular.


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4 star rating
reviewer
sprather
Holly Ridge, NC



D
somewhat tech savvy

DEC
6
2008
Love the coverage. The price is extremely good and the coverage is awsome me and my husband tried many other companys and no one gave us coverage in the country where we work and live. Us Cellular did everytime and no dropped calls.We have never has an issue with unexpected charges.and the phones are great with great prices I now have the whole family with us cellular and most extended family and we are all happy. A while back we broke a phone by my two year old getting it and replacing it was so so easy no problems
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5 star rating
reviewer
lstephens
Sapulpa, OK



Reviews of US Cellular

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