US Cellular

US Cellular Reviews



Overall 4 star rating4.00 of 5 (by 38 users)



US Cellular Review Summary

One of the larger wireles providers, US Cellular is a cell phone wireless service company that earns mostly positive grades from its customers. Reviewers here at Viewpoints like US Cellular for its clear service connections, its ability to pick up cell phone signals in many different places, its great family plan, and its helpful customer service. US Cellular offers “Very Good Price Compared to Other Cell Phone Providers” and another reviewer says “I Would Recommend This Service to Anyone”. Are there any problems with US Cellular? Reviewers mention only a few, like the limited phone selection, high charges for roaming rates, and the high price for some of the phones. Still, when you consider the good and the bad, US Cellular ranks as one of the better Communication service providers with plenty of positive points that make it a pretty good place to purchase wireless cell phone service.
37% of people rated US Cellular  as 5 stars
37% of people rated US Cellular  as 5 stars%
37%
42% of people rated US Cellular  as 4 stars
42% of people rated US Cellular  as 4 stars%
42%
11% of people rated US Cellular  as 3 stars
11% of people rated US Cellular  as 3 stars%
11%
5% of people rated US Cellular  as 2 stars
5% of people rated US Cellular  as 2 stars%
5%
5% of people rated US Cellular  as 1 star
5% of people rated US Cellular  as 1 star%
5%
87% 87% of people recommend US Cellular 13% of people don't recommend US Cellular 13%
 

US Cellular Comparison

4 star rating Most Helpful
Favorable Review
MAY
20
2008

I've had service through US Cellular for about six years, and during that time I haven't had one single bad experience.  That says a lot.  I have reliable reception, even when I'm out of town.  The only place it doesn't seem to pick up well is hilly or areas will mountains.

We recently added a phone...

review »
2009 VIP
cost-conscious, technically challenged

jasyjen
Jacksonville, NC
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3 star rating Most Helpful
Critical Review
NOV
30
2007
I am a salesman and very dependant on my phone and I thought US Cellular would be the best for me in this area but I seem to lose alot of connection when heading north into Vermont. My wife always complains her battery dies alot with her phone also although that would be a phone complaint. Also, every... review »
reviewer
appreciative of good service, dependent on my phone

liljimmy
Bradford, NH
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US Cellular Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 38 sort by: most helpful | date | rating


5
helpful
votes
dependent on my phone, I believe in honesty, not rich, happy to play with my kids, a person who likes a bargain, reliant on my phone, pc-user, a pet owner

DEC
25
2007

US CELLULAR is the best. No matter what my problem is the associates are always willing to help. Personally I only go to the Schaumburg location. They have a great tech team and just always ready to help. They have great phone prices. many have instant rebates instead of the mail in type. The easyedge that they offer is great. no more losing my contacts or calling 411. I can't get lost with the use of mapquest and your navigator. I recommend this to anyone.


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5 star rating
schumilvr
Roselle, IL



5
helpful
votes
somewhat tech savvy

APR
28
2008
We switched from Cingular (now AT&T) 2 years ago.  Every month our bill seemed to get more and more expensive and we couldn never figure out why (billing statements were very confusing).  Now we have a family plan with 3 phones and we can always count on our bill being the same each month.  And I love the unlimited text messaging - couldn't live without it.
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5 star rating
reviewer
lslinstl
Saint Louis, MO



3
helpful
votes
expecting good, fair service

NOV
21
2007
The thing I liked the most about U.S. Cellular is that they did not charge us an outrageous deposit because my husband and I have less than perfect credit histories. We were prepared to have to pay a deposit, but Cingular/AT&T Wireless wanted $500 per line. That's a $1,000 deposit for my husband and I to each have a phone, even on a family plan. U.S. Cellular charged us $100 per line and we'll get it back in a year, as long as we pay all of our bills on time, which we do. I appreciate this company's willingness to work with someone who is trying to rebuild their credit. In addition, the service... review »
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5 star rating
reviewer
Charmedsooner
Oklahoma City, OK



3
helpful
votes
somewhat tech savvy

APR
18
2008

I have had good experiences with US Cellular.  The majority of the time I am able to get service in places my friends and family can not.  My only complaint is that it is a bit expensive and the bills are hard to read to determine what I am being charged for.


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4 star rating
jaquam
Merrimac, WI



3
helpful
votes
Every day computer user, into trying new products, a bargain hunter

NOV
21
2007
U.S. Cellular offers good service in general, but if you're interesting in keeping in touch with family and friends via long distance, then be sure NOT to choose a "Local Long Distance" plan. If you make/receive long distance calls outside of your "Local Long Distance" area, you will be charged "extra" on your monthly statements.
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4 star rating
2008 Writer
wellow
Chicago, IL



3
helpful
votes
cost-conscious, somewhat tech savvy, a comparison shopper, Travel agent, very happy with this product

APR
17
2008

I have been with US Cellular for 5 years-ever since I first got a cell phone.
I have only had a problem with them once-something with my bill was off after
I renewed my contract.  But that was quickly fixed by the friendly employee who
signed us up.  I hardly ever have dropped calls and I never have static.
The price is reasonable with the family plan, too.  I won't switch as long as
their service remains as good as it is now. 
The only thing I don't like  is that their chioces of cell phones is limited.  I don't like
flip phones, so I usually only have 1 option. 


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5 star rating
princessbride12
Milwaukee, WI



2
helpful
votes
looking for durability, I believe in honesty, Music Fan, cost-conscious, comedy fan, value conscious, a busy person, Every day computer user

DEC
21
2007

US Cellular offers free incoming calls, very important saves on your available minutes; also have free incoming text messaging and picture text.  I am also pleased with their customer service any problem which are very few I've always been able to have resolved with one phone call.  And last but not the least my service I have service in almost every place I have been in, even when other people w/different providers have not.  So with services cost and plans, I think that US Cellular is a winner for anyone looking for a cellphone


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5 star rating
reviewer
gtinsley
Martinsville, VA



1
helpful
vote
looking for durability, practical, a person who likes a bargain, on a friends and family plan, Every day computer user, not rich, simple is good, value conscious

NOV
21
2007
US Cellular is the way to go. They have free incoming calls on All Plans- minutes and text message. The text message plans are very inexpensive, and easyedge is very easy to figure out, and is also inexpensive.

I live in a dorm at the University of Wisconsin- Platteville, and US Cellular is about the only company that gets reception in most parts of the building.

Every time i've had a question, customer service has been great!

I definately reccomend it.

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4 star rating
reviewer
tropicislandsun2
Platteville, WI



1
helpful
vote
dependent on my phone, cost-conscious, somewhat tech savvy, txtng dly

APR
17
2008
I have been with US Cellular for over 12 years.  I have always been happy with coverage, service plans, and customer service.  My only complaint is I have also suffered from "technology envy" for the past 12 years.  It seems like every other company has phones that are smaller, more useful, more powerful, etc.  If reliability and customer service are important to you, US Cellular can't be beat.  If you want WiFi and ring-tones... look elsewhere.
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4 star rating
reviewer
skellenbeck
Grants Pass, OR



1
helpful
vote
cost-conscious, an avid TV watcher, having a sense of humor, a woman, keep quick fix dishes on hand

APR
17
2008
I have been with US Celluar since I got my first car phone which could not be carried!  They have the most dependable service.  I have had very few dropped calls.  My office is in the basement of the building and other workers alway have to hurry upstairs in order to complete their calls.  I have even talked while I was in the elevator and never had a problem.

I don't use all the fancy extras - just need for basic use.



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5 star rating
reviewer
wallnerjewels
Milwaukee, WI



1
helpful
vote
a busy person, cost-conscious, I believe in honesty, not rich, practical, expecting good, fair service, appreciative of good service, a bargain hunter

NOV
21
2007

I've had almost all great experiences with this phone & service. I sometimes have an "echo" when talking but that is random and I haven't figured out if it is the phone, building or what is causing it. I seem to be the only one that can hear it. The person I'm talking to does not. And it's faint so not a large problem.

However over all I'm happy with the phone & the service. I no longer have a land line and use cell phone only.


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4 star rating
reviewer
hsofcats
Roseburg, OR



1
helpful
vote
dependent on my phone, appreciative of good service, Every day computer user, budget conscious, value conscious, a bargain hunter, a person who likes a bargain, I believe in honesty

NOV
21
2007
I have had service with US Cellular since it was PrimeCo. I would recommend US Cellular to friends and family. One of the best packages is the unlimited useage because you dont have to wait until &pm or 9pm to use the phone, HOW LAME! Unfortunately, US Cellular does not have a large phone selection with a lot of bells and whistles, but I am sure they are working on that.
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4 star rating
reviewer
daphne4433
Harvey, IL



1
helpful
vote
Every day computer user, value conscious, cost-conscious, I believe in honesty, computer literate, not rich, txtng dly

APR
17
2008
I've had US Cellular for years now, and honestly have no complaints! I have great reception/coverage, Few, if any, dropped calls. There plans are reasonable, good value for the money.  I go to a store to pay my bills and if I need customer service, etc., and the staff is always friendly and helpful.  They aren't pushy, either!
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4 star rating
reviewer
purple77
Waukesha, WI



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