US Cellular Reviews

Overall

3.97 of 5 (by 33 users)

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US Cellular Review Summary

Helpful customer service, good service, great reception, great phone prices with instant rebates and phone bills that are easy to read and comprehend are just a handful of the positive things our reviewers noted about having US Cellular. The general consensus from our US Cellular reviewers is that US Cellular is the best option for those seeking a family plan. Want to compare? Please feel free, we’ve got many more cell phone provider reviews.

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US Cellular Comparison

Most Helpful
Favorable Review

Good service, great reception.

MAY

2008

I've had service through US Cellular for about six years, and during that time I haven't had one single bad experience. That says a lot. I have reliable reception, even when I'm out of town. The only place it doesn't seem to pick up well is hilly or areas will mountains. —… read full review »

cost-conscious, technically challenged

jasyjen
Jacksonville, NC

Most Helpful
Critical Review

Drops alot of calls...

NOV

2007

I am a salesman and very dependant on my phone and I thought US Cellular would be the best for me in this area but I seem to lose alot of connection when heading north into Vermont. My wife always complains her battery dies alot with her phone also although that would be a phone complaint. Also,… read full review »

appreciative of good service, dependent on my phone

liljimmy
Bradford, NH

US Cellular Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 33 sort by: most helpful | date | rating

helpful
vote

Good, but only if you don't make many long distance calls.

Every day computer user, into trying new products, a bargain hunter

NOV

2007

U.S. Cellular offers good service in general, but if you're interesting in keeping in touch with family and friends via long distance, then be sure NOT to choose a "Local Long Distance" plan. If you make/receive long distance calls outside of your "Local Long Distance" area, you will be charged "extra" on your monthly… read full review »

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wellow
Chicago, IL

helpful
vote

us cellular ROCKS

dependent on my phone, I believe in honesty, not rich, happy to play with my kids, a person who likes a bargain, reliant on my phone, pc-user, a pet owner

DEC

2007

US CELLULAR is the best. No matter what my problem is the associates are always willing to help. Personally I only go to the Schaumburg location. They have a great tech team and just always ready to help. They have great phone prices. many have instant rebates instead of the mail in type. The easyedge that they offer is great. no more losing my contacts or calling 411. I can't get lost with the use of mapquest and your navigator. I recommend this to anyone. —… read full review »

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schumilvr
Roselle, IL

helpful
vote

Love it, Love it, Love it. US Cellular is the best.

somewhat tech savvy

APR

2008

We switched from Cingular (now AT&T) 2 years ago. Every month our bill seemed to get more and more expensive and we couldn never figure out why (billing statements were very confusing). Now we have a family plan with 3 phones and we can always count on our bill being the same each month. And I love the unlimited text messaging - couldn't live without… read full review »

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lslinstl
Saint Louis, MO

helpful
vote

US Cellular has very good service.

somewhat tech savvy

APR

2008

I have had good experiences with US Cellular. The majority of the time I am able to get service in places my friends and family can not. My only complaint is that it is a bit expensive and the bills are hard to read to determine what I am being charged for. —… read full review »

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jaquam
Merrimac, WI

Supports our Troops! Cares about those who serve.

appreciative of good service

AUG

2007

I was a prepaid phone user, looking for a company to get a cell plan through. I had narrowed my search down to two providers. Altel and US Cellular. — — My Marine was 'at war' at the time, due to come home, but I was not sure of his ETA in the states. One night my home phone rang and the caller ID gave a US Cellular number. I answered and found out my son had just arrived stateside. — — One of the people there to greet he and his fellow Marines on their homecoming, was a US Cellular employee. This person handed out cell phones to the Marines, and said, make as many… read full review »

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ranchrabbit
Unionville, MO

2 phones having the same trouble

somewhat tech savvy

JUL

2008

We've got 2 phones in our household with the same problem. Both screens just all of a sudden went blank. Took both in and it took a minimum of 4 weeks to get them back. One after being sent out for the second time they said was unfixable due to a hairline crack in the phone, the other came back and 1 day later the screen went blank. I'm worried we take the second one in to US Cellular it will come back as unfixable due to a hair line crack. It is quetionable to us as to whether this crack was there in the first place. We ended up having to buy a new phone outright for $379 from US… read full review »

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irret
West Bend, WI

Little to no service where I use it...

budget conscious, I believe in honesty, value conscious, dependent on my phone, computer literate, not rich, txtng dly

MAY

2008

I was mislead by a sales rep into thinking that US cellular would provide adequate coverage where I travel, all over the state of Arizona. Let's just say, the signal was patchy, at best. Oh it was not fun. And I was told that my incoming calls were free. Yeah, they're free if you're in the "wide area coverage" which encompases like 25% of the US, if that. And guess how much "wide area coverage" there is in Arizona. None. The rep knew full well I'd be using my phone in Arizona, and didn't bother to let me know that gem. Of course I made the… read full review »

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wiseblueberry
Wilmington, NC

Great company, great service.

expecting good, fair service

NOV

2007

The thing I liked the most about U.S. Cellular is that they did not charge us an outrageous deposit because my husband and I have less than perfect credit histories. We were prepared to have to pay a deposit, but Cingular/AT&T Wireless wanted $500 per line. That's a $1,000 deposit for my husband and I to each have a phone, even on a family plan. U.S. Cellular charged us $100 per line and we'll get it back in a year, as long as we pay all of our bills on time, which we do. I appreciate this company's willingness to work with someone who is trying to rebuild their credit. In addition, the… read full review »

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Charmedsooner
Oklahoma City, OK

Please don't associate the White Sox with this phone company

computer literate, txtng dly

JUN

2008

The White Sox don't deserve to play in a field associated with this crap service. Honestly I had them for one year and I was already dying to get out. First of all, they have absolutely no new phone innovations; EVER. So the phones are tired and the prices really aren't that attractive either. And their service, don't even get me started on that joke. I never had good service no matter where I was and I lost count of the number of dropped calls after the first 500 or so. The prices aren't special, they don't offer good deals on multimedia packages which is just one of their ways of screwing… read full review »

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diaz9
Melrose Park, IL

Great service-Never had a problem.

cost-conscious, somewhat tech savvy, a comparison shopper, Travel agent, very happy with this product

APR

2008

I have been with US Cellular for 5 years-ever since I first got a cell phone. — I have only had a problem with them once-something with my bill was off after — I renewed my contract. But that was quickly fixed by the friendly employee who — signed us up. I hardly ever have dropped calls and I never have static. — The price is reasonable with the family plan, too. I won't switch as long as — their service remains as good as it is now. — The only thing I don't like is that their chioces of cell phones is limited. I don't… read full review »

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princessbride12
Milwaukee, WI

Great plans and customer service.

looking for durability, I believe in honesty, Music Fan, cost-conscious, comedy fan, value conscious, a busy person, Every day computer user

DEC

2007

US Cellular offers free incoming calls, very important saves on your available minutes; also have free incoming text messaging and picture text. I am also pleased with their customer service any problem which are very few I've always been able to have resolved with one phone call. And last but not the least my service I have service in almost every place I have been in, even when other people w/different providers have not. So with services cost and plans, I think that US Cellular is a winner for anyone looking for a cellphone —… read full review »

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gtinsley
Martinsville, VA

Provider of excellent service in our local area!

cost-conscious, expecting good, fair service, dependent on my phone, a Small Business owner

AUG

2007

My entire family has been very pleased with our US Cellular Service. We have free incoming, free usage between our family phones and free nights and weekends. Multiple family options and up to 5 phones on one bill. — We are all connected with great phones LG's which are a solid product and have blue tooth capabilities. These phones fit well with the plan and all have the ability to take and send photos, as well as email and internet which are all available with US Cellular. —… read full review »

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sprather
Holly Ridge, NC

They have very good customer service and good reception.

looking for durability, practical, a person who likes a bargain, on a friends and family plan, Every day computer user, not rich, simple is good, value conscious

NOV

2007

US Cellular is the way to go. They have free incoming calls on All Plans- minutes and text message. The text message plans are very inexpensive, and easyedge is very easy to figure out, and is also inexpensive. — — I live in a dorm at the University of Wisconsin- Platteville, and US Cellular is about the only company that gets reception in most parts of the building. — — Every time i've had a question, customer service has been great! — — I definately reccomend it. —… read full review »

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tropicislandsun2
Platteville, WI

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