US Cellular Review

Overall 3.97 of 5 view all 33 reviews

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irret
West Bend, WI

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2 phones having the same trouble

somewhat tech savvy

Pros

Has a great family plan!, convient location

Cons

repair time is way too long, better phones could be cheaper, high roaming rates, lies

JUL

2008

We've got 2 phones in our household with the same problem. Both screens just all of a sudden went blank. Took both in and it took a minimum of 4 weeks to get them back. One after being sent out for the second time they said was unfixable due to a hairline crack in the phone, the other came back and 1 day later the screen went blank. I'm worried we take the second one in to US Cellular it will come back as unfixable due to a hair line crack. It is quetionable to us as to whether this crack was there in the first place. We ended up having to buy a new phone outright for $379 from US Cellular because the phone was only 6 months old and the insurance had only been on for 30 days. Be careful when you have to send you phones into US Cellular to be fixed and be sure their costumer service people look over the phone with you to document that there is no visible damage to the phone BEFORE they send it out!

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