US Bank Review

Overall 1.63 of 5 view all 19 reviews

Joedrummer08
Minneapolis, MN

My experience has been less than thrilling . . .

an moderate investor

Pros

Convenient

Cons

Lots of fees, Bad Customer Service

AUG

2008

I've been a US Bank customer for more than 6 years now. The reason I became a customer was because I was going away to college and needed a bank that was convenient both at home and at school. This convenience factor has also been the reason that I have stayed a customer - the only reason. I am now in the process of closing my bank account there and moving to another bank that actually cares about my business.

US Bank advertises that they offer "5-star" service and they really try to get to know you. I've seen very little of that in all my contact with them. Any time that I have had an issue with my bank account, they have been rude and unhelpful. All that they seem to care about is whether they get raises for bringing in the most fees. They aren't paid to help their customers, and it shows. US Bank, in all my encounters with it, has made it clear to me that they are all about taxing their customers as much as possible.

The one good thing I will say is that the bank Tellers have always been kind and helpful at each branch that I've been to. But the Personal Bankers and Bank Managers are another story. Only once did I have a pleasant experience with one of these types - and it wasn't even at my home branch. This one was helpful, gave me tips and solutions, and was altogether understanding. But she was the only one - In all other cases I have recieved no helpful service, have been treated rudely without cause, and left the bank disgusted.

I will say this, too: US Bank does offer a lot of good products and services, and it has always been a convenient bank to have. But I will not work with them again in the future no matter how good their products are. It has become too expensive and stressful for me to deal with this bank anymore and I am glad to be moving to another bank.