US Airways Reviews

You can miss a connection, or luggage, when you fly US Airways

Overall

Rated 2 out of 5

I have flown to England at least 20 times with British Airways and have always been proud to fly with them.

3 years ago, Len was coming with me, so we looked for a cheaper route. B.A. go direct from Tampa to Gatwick. We found that we could save $500 for the 2 of us, if we went U.S. Airways, and changed in Charlotte.

We got to Tampa 3 hours before our flight, but by the time everyone was on, and the luggage too, we were 30 minutes late leaving. Before coming into Charlotte, there were 8 of us, that were getting the England flight. Time would be tight, so we were anxious.

We had requested a cart to meet us, because Len can't walk fast anymore. It wasn't there. One of the younger passengers ...

US Airways is by far the WORST airline I have ever flown!

Overall

Rated 1 out of 5

US Airways recently cancelled a flight and delayed me for 2 days in Pheonix causing me to miss work and personal commitments. He compensation offered a $125 voucher which is less than the cash I had to pay for meals in that time. Meanwhile passengers who volunteered to wait just a couple hours to fly out were given $700 vouchers. I saw countless other passengers delayed for days as well with no sympathy or customer service provided by any agent. All of the people I dealt with were unknowledgeable. More than one actually gave me incorrect info about their routes. This is by far the worst airline I have ever flown and I am a seasoned traveler. I guess I have just been lucky to avoid them so far, I will certainly NEVER fly them in the future. 

Could this airline get any WORSE?

Overall

Rated 1 out of 5

When I first started flying US Airways in & out of DCA in the mid 2000's, it was a pretty basic airline.  Not that bad.  Since they merged with America West, god help them.  Let me count the ways of how this airline sucks:

awful. nightmare. scam

Overall

Rated 1 out of 5

I had the worst nightmare ever!  I book 6 continues flight in my 1 week vacation with us

airway, i took 1st flight and my luggage was lost and delayed. and the 2nd flight is late

for 2 hour ! and then i decide to drive to my destination . after i arrive at 3rd flight.

theyh told me simply because i skip a flight. they cancel all of our flight without any

refund or replacement. they told me unless i drive back to my 2nd destination and wait for

another day to catch the next flight to start over again . it sounds just really really

crazy and does not make any sense . i try to call talk to a manager after a manager they

insist i pay a 1000 dollar penatly . which is price for all 6 f...

First time flying - Last time with US Airways

Overall

Rated 1 out of 5

I wish I would've read the reviews before I booked an US Airways flight... My mistake! I would not recommend this airline at all. Especially flying in or out of Philadelphia! My first flight was delayed by nearly an hour, so I had a mere 17 minutes to sprint through PHL to reach my connecting flight (also having to catch the shuttle bus to another terminal.) I barely made it. - So ok, a delay is understandable.

On my way back, the plane was a little late, not a lot. Until I departed the plane I once again had but 20 minutes to reach my connecting flight. Until I waited for the shuttle bus to arrive, and then the driver and door/desk agent to finish flirting, I had 8 minutes until my fligh...

By today's standards, a good airline

Overall

Rated 4 out of 5

I fly within the USA no less than 15 times a year, which I think of as fairly frequently. When I lived overseas, I travelled by air even more frequently - including international travel. I think I have a pretty decent idea of what passes for decent service these days. That said, it must also be said that the level of airline service I expect these days doesn't, in any way, measure up to what I would have expected just six or seven years ago. It's pretty obvious to anyone who travels by air that flight attendants are exected to do a lot more, in the way of housekeeping, and that services to travellers have been cut down to the bare bones. Given the fact that the natrue of air travle has chang...

US Errways is Consistent at Only One Thing: Failure!

Overall

Rated 1 out of 5

After any long trip, almost everyone has at least one travel nightmare to tell. Fortunately we had only one, but it involved US Airways, as it always seems to when we travel. Because we frequently fly out of Charlotte, one of US Airways largest hubs, our international flight plans always involve flying on their airline. This is unfortunate, since US Airways is the biggest failure of an airline I have ever had the misfortune of flying, and I've flown some pretty messed-up airlines. This time, we witnessed US Airways' supreme incompetence before we even left our house, and they continued to screw up, with alarming consistency, until we landed back in Charlotte.

**Reservation Screw...

never again dealing with this airline

Overall

Rated 1 out of 5

Poor customer service; lack of adequate flight routes without a number of stops (and we are talking turning a 1000 mile flight into a 3000 mile flight); have to wait at least a month to have a refund on my ticket IF I get one at all; charges for even 1 checked baggage- for 1 checked bag it is $25 EACH WAY (be sure to check their site on how much for each additional); charges $100 extra each way for unaccompanied minor on non-stop flight (so add $200 to the ticket)- I would say you get what you pay for because INITIALLY the price is reasonable UNTIL you add fee after fee after fee- and they don't even feed you... IT WOULD BE CHEAPER AND MORE COMFORTABLE TO DRIVE or just choose another airline altogether.

Travel nightmare

Overall

Rated 1 out of 5

This is one of the worst airlines I have ever had to deal with. The staff is not helpful, the flight attendants are extremely rude and lack in manners. If you don't want to add ten years to your life caused by the stress of trying to get to your destination on time, then avoid this airline at all costs. Arrived in Philadelphia from Dublin spent 8 hours waiting for my flight to Orlando only to be told that the flight was cancelled. Note that several gate changes took place during this time so I had to cart my kids around the airport like a maniac trying to find the gates. On my return flight back to Dublin missed my connection in Charlotte because of "poor weather conditions". Of course if the flight had been boarded and departed on time we would have avoided the bad weather all together. However, I still had to fork out cash to pay for accommodations in Charlotte because I could not get a flight to Dublin until the next day. This airline is more hassle than it's worth.

'Don't let them take your baggage!'

Overall

Rated 1 out of 5

Beware of carry-on baggage when traveling on US Airways. I flew from Phoenix, AZ to Ontario, CA last month. I was brought down the ramp in a wheel chair so at first I didn’t realize the attendant was not bringing my luggage behind me. Once I got seated, the Steward that was on the flight would not allow me to get my Camera, Jewelry, IPad and glasses out of my luggage. I told the Steward I had some valuables in my case and needed to take them out since I had room enough to put them in my purse. I tried twice to get off the plane and go over to where they were loading the luggage on the cart and take these items out. He stopped me and assured me by say “I give you my word, they will be saf...

They really DON'T care

Overall

Rated 1 out of 5

I purchased the ticket for my mother from Kansas City,MO to San Diego,CA. We are both EXTREMELY upset, disatisfied and disappointed with the service provided by US Airways. I had called previously to make sure there would be a wheelchair for my mom upon checking in at the kiosk. She has a medical condition that makes it extremely painful to walk. After checking in, we received our ticket along with a surprising $25 dollar baggage fee for 1 bag which had never been mentioned prior to purchasing the ticket. We received our ticket, proceeded to check in our bag with a US Airways staff member. I asked a US Airways staff member about the wheelchair I had made arrangements for. It seemed like we w...

very inadequate service, poor planners, a.k.a. 'useless airline'

Overall

Rated 1 out of 5

first, their shuttle never showed up at our motel....no reason offered.

second, the flight was delayed, waiting for crew

third, they weren't prepared when we arrived in N.Carolina---no plane, no crew, we spent 37 hours in the airport......slept on the floor, no amenities offered except a deck of cards!!!

fourth, by the time they FINALLY got us to Miami, our cruise ship was gone (of course).....then we had to pay our own airfare from Miami to mexico to "catch" the ship.......no offer from USELESS air......their attitude was "too bad, so sad". 

We wrote to them asking for some sort of compensation or some reimbursment.......guess what----they didn't answer

The worst, Devious. Terrible customer service.

Overall

Rated 1 out of 5

I travel a lot for business and pleasure and I have never encountered a more frustrating company than US Air (in any field for that matter.) They make promises and then revoke them. I was given a ticket once as compensation for giving up my seat on an overbooked flight. I was assured that ticket was good for ANY US Air flight ANYTIME, ANYWHERE in the US. I clarified this multiple times with multiple workers at the counter. When I go to use the ticket there are restrictions on days, and flight costs. It was basically a $200 US Air gift card in the end - not what I was promised. And customer service on the phone was rude and obstinate and gave me a huge run-around.Another time I had racked up ...

Company changes flight times and doesn't even notify you

Overall

Rated 1 out of 5

I had flown several times with U.S. Airways where they changed my flight time before departure.  However, they had always notified me of the changes.  This was not the case on my last flight.  I was flying home from Orlando after 18 nights in Florida.  I had been living out of a suitcase long enough that I was really looking forward to going home.  I showed up at the airport and found out that my flight had been changed to a time several hours earlier and they hadn't bothered to notify me.  So I had missed the last flight of the day that could get me home.  They could get me on a flight the next day, but the first class upgrade I had used frequent flyer mil...

Not the best but not the worst

Overall

Rated 3 out of 5

We recently flew on US airways to Hawaii. It was not the worst flight I have ever been on. The flight attendants were nice, catered to the needs of the passengers, and took time for everyone on board. The flight crew was not good in explaining what was going on. We were delayed over one hour, nothing was said as to why or when we would move. I am fine with a delay, but inform the passengers on what is going on. This was uncalled for. It was only one hour and I know it could have been a lot worse, but still the idea of the unknown makes people uneasy. The flight crew should in the future explain everything that is going on to make the passengers happy.