I read a lot of negative reviews before my flight.
My story: Hartford to Charlotte to Jacksonville and return.
All flights right on time. All employees were very helpful and pleasant.
Jacksonville even had an assistant for you at the kiosks.
Seats were very soft and comfortable.
Will definetly fly with them again.
East Berlin CT
Stuck at OAJ for two extra days!!!
Because it took the airline SO LONG to finally cancel our flight (well after flights that were supposed to take off after ours had been cancelled) we ended up being stranded in Jacksonville unable to return home until Sunday 6/21/2015. All other flights departing the next day had already been totally booked because all flights AFTER OURS were cancelled before ours!!! There were no rental cars available or we would have driven to another city to fly out. Also, because there were no rentals we had to pay for taxi service to and from a hotel (which we also had to pay for out of our own pockets), etc. during our unplanned stay...of TWO EXTRA DAYS. I realize the delay was caused by the weather, BUT considering it was the airline that "forgot" to cancel our flight until all others had been cancelled, causing all other departures to be fully booked, I would have expected some type of compensation since the additional delay of our departure was so significant. Not only did we miss several events because we were not able to return home on time, we were also out the expense of hotel rooms, meals, and transportation while in Jacksonville....just waiting to finally be able to return home. I would think the airline in a sign of good faith would at least have the decency to throw some free flight vouchers our way. At this point as it stands nothing has been offered. This will be posted as a review on every site I can find so others will be aware of the customer service to be expected.
Worst planes and First Class of all airlines
Their planes haven't been updated since the 90's. Cramped and horribly uncomfortable. I do not recommend. The first class is not worth an extra dollar of cost. Seats don't recline, zero amenities and food is non existent. They have taken air travel to a new low.
I wouldn't choose them again
I have had to fly US Airways in the recent past but I would not choose to do so again. I would pay more to fly another carrier. They book changing flights too close together and know you are going to miss your connection but don't inform you. They do go ahead and book you on the next flight, which can be helpful but not when you miss a meeting by doing so.
I wouldn't recommend this to a friend or enemy
My worse flight ever!
I traveled with US Airways this pass weekend! At the end of my trip I arrived at the air port 2 hours before my flight time to be told my flight had been delayed.(later I leaned it was already cancelled) The agent at the ticket counter said the delay was about two hours, so I hung around the airport waiting. Later I returned to the ticket counter to be told the flight had been cancelled. The customer service person then offered me a ticket that connected me through Chicago. with my connecting flight the following day. so I asked where was I to sleep in Chicago. He replied that no airline gives accommodations for inconvenience due to weather. I explained my situation to the agent at the counter and he replied that it wasn't US Airway's problem. I asked to speak with a supervisor and the supervisor repeated that US Airways gives no accommodations due to weather. looking at a map of the US on my phone and seeing no major storm across the country I decided to call US Air ways customer service line. the phone call was answered quickly, I told my story, and then I was transferred to be left on hold for over a half hour before the line hung up. My conversations back at the service desk I had asked if I was going to be compensated in any way, and was told no. I tried to find a hotel and all the hotels were booked surrounding the airport. Needless to say I spent the night in the airport. spending so much time in the airport gave me a viewing point for how all the airlines were handling this. it appeared that only US Air ways was customers were spending the night in the airport. Later I learned that my connecting flight in Philly had been cancelled early in the morning and the airline had known that all day. They had my email, and my cell phone number. They could of texted me or called me before I had checked out of my hotel. They could of told me from the beginning that my flight was cancelled oppose to stringing me on. The next day my flight out was over booked by 57 seats. I will never fly US Air again! Returning to work and telling my story about US airways Customer Service started half my office sharing with me why they refuse to fly with them.
Grand Rapids, Michigan
Beyond your worst nightmare!!!
Booked Hawaii trip more than 3 months in advance. AA & US Air merge & flights are cancelled. New flights have bad times & NO assigned seats when traveling with small children. Phone hold times exceed hours every time as we try to look for better options & confirm. Again flights are changed seats are all over plane & NO attempt to help us sit together for 8 hour flight with kids. Topped off by Return flight cancellation the day of flight, stuck in Hawaii, no flight for 2 days, no help with accommodations. Made flight to mainland, but now stuck in PHX only to find out after waiting on standby all day the next flight we were confirmed for tomorrow will not fit my family of 4. Next step will be a long drive home. NEVER, NEVER, NEVER again!!! Rude airport personnel, No support on phone. Was willing to take any flight to get me close to home on any airline, but nothing. Parents miss 2 more days of work & Kids will miss at least 2 more days of school. Worst experience ever & my poor patient children.
Poor customer service
I recently had a flight through US Airways. I was traveling with my husband who is a Navy Sailor and our 15 month old son. My husband is stationed in Norfolk, Virginia and he received ten days of leave for Christmas. We traveled to Colorado to visit family and the day we had to travel back to Norfolk, our 15 month old son woke up with the flu. He was throwing up nonstop and since he is so young he could not warn us when he was going to throw up; therefore, he was projectile vomiting and we could not control it. My husband and I both called US Airways multiple times trying to change our flight to a later day. US Airways had us on the phone for at least thirty minutes each time we called them and we were limited on time considering our flight was that day. All we asked was to change the flight for at least one day later so our son could have some time to recover. We were concerned about our son's health and US Airways was not understanding or considerate. We were also worried about other passenger's health, clothing, and personal belongings because our son could not control where he threw up so we were worried that he would throw up on other passengers. US Airways did not do anything for my family other than offer us a change of flight for several hundred dollars, which we could not afford considering my husbands limited income. We had no choice but to travel while our son was very ill. Once we got to the airport, my husband and I had to ask to switch our seats with another family so we could sit in the very back next to the bathroom. We had to take our son in the bathroom several times to clean him and ourselves. I am very disappointed that US Airways was not concerned about the health of their passengers.
The last time I used this airline, it was a disaster!
The last time I flew using US Airways, I swear I'll never use them again.
My son flew US Airways not too long ago from BWI to Ontario, but he had no complaints.
I guess there's a difference between a small US Airways plane compared to a huge 747 one. personally, I'll have second thought if there's no other plane to catch.
I got my flight, my boarding pass alright, but what happened after that was horror. I wasn't expecting a small plane. It was so small I almost turned around and not get on it cause I knew it would be a rough ride, like those small, private planes you see in the movies. The flight stewardess was Hispanic yet friendly and she explained all the safety features, exits, etc. Really, there was no food, no drink offered and the passengers looked like people who are commuting to work using the train, metrobuses or subways. There were no business people at all and you can see everyone cause it was such a small plane, maybe about 30'-40' feet long.
I was not happy at all and thought it was a joke.
I flew from BWI to New York, but the plane was small and crampy. I had to sit next to the restroom where the door opens and shuts constantly because everybody was using it. It was a very scary ride because the engine sounded like a lawn mower and it was loud. Another thing, there was an air pocket from the beginning of the flight to the end and the plane was vibrating up, down and sideways throughout the ride and everyone going to the restroom were hitting my seat and elbow rest all the time. My thought was the plane was going to crash.
Upper Marlboro, MD
A regular part of my travel resources
I love them. Simply put, they are wonderful in what they offer and even more wonderful in how they do business. They are very consumer oriented and appear to care a great deal about the people they see every day and the services they do provide. I love the work they do in communities, giving back by sponsoring neighborhoods and sports teams.
I use this airline mainly when I visit Canada, and I have been pleased with them every since I began using them many years ago. I love that they actually take care of you and make sure that they have covered every aspect of your trip with you before the end of the interaction with them. This airline really does go out of its way to make you a welcome part of their family.
They offer every kind of accommodation you can think of, which is why I love the service they offer and I love the type of airline image that they portray each time I have flown with them.