US Airways Review

Ok, let's start saying that I travel every weekend... from Tampa to wherever work takes me. That's pretty stressful itself plus having to deal with rude people at the airport or over the phone!? No way! These days I am in NC so I am stuck with USAir... what a NIGHTMARE! I usually don't care about the FF miles because I am always looking for good deals and not the airline that much but when the service is so bad I have to think twice and sometimes don't care the extra bucks.  What's with USAirways?? Now you can't even call customer services because these people that aren't even in US territory can't help you! You can't even understand what they are saying and they can't understand you or your needs either. I had to put one of my tickets on hold 2weeks ago and this lady charged $100 to my credit card but that's not the worst part, that worst is that when I called them to ask them about this charge they told me that they couldn't see anything on the system and that it was very strange because they don't change any fee for holding/ cancel a ticket (Hello!!!) but for re-booking again (like any other airline, Right?).  Now I am working on an investigation through my bank to see if we can fix THEIR mistake.  Do we really need to go through this? Do we really need to deal with mediocrity? There are options out there and USAirways should definitely not be one of them!