US Airways

US Airways Review



Overall 2.13 of 5 view all 71 reviews
 




reviewer
theliel333
Jacksonville, FL

Absolutely aweful

1 star rating

Cons
    poor and rude customer service, poor customer service, Don't live up to commitments.

JUL
24
2008

US Airways has terrible customer service. Their managers and customer servcie reps have horrible attitude. They lost my reservation. They said that they cancelled it because I did not call to give them my frequent flyer number??!!! What in the world is that about??? And the manager stood by that rotten explanation! They would not rebook me on the same flight. They even charged me extra because they said I was booking my flight last minute!

 Absolutely ridiculous. No wonder they filed for bankruptcy. With service like this, US Airways reputation will continue to go down the drain just like its profits. Shame on them.



I_thumb_down US Airways is not recommended by theliel333

D
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I_comment_shdw24 Comments about theliel333’s Review

 


mrkstvns wrote on Jul 25, 2008 at 12:33PM

Just a note that problems with bad service, long delays, long checkin lines, oversold flights etc can (SHOULD) be reported to the gov't on the following web page:
http://airconsumer.ost.dot.gov/problems.htm

Bureaucrats will continue to ignore airline problems if they think passengers don't care...

Hope your next flight goes better than that one!
M