US Airways Review

Wow! I would have thougt that in order to win over a new customer to US Airways some sense of "service" would be shown to make their trip more pleasant- but I guess I must be naive. This airline is like being in a "Goulag"- nobody smiles, there is in a couple of cases a feeling of open hostility, and I've never such a sense of being raped by a customer service staff as I had with US Airways.

It starts at check in, where you are charged for checking in one bag- heaven help you if you have more- it cost me an additional $40. Once at my destination I found out that my work required me to return one day early, and I had the distinct pleasure of seeing just how far their idea of "service" ran! There was a $150 change fee (o.k., I can deal with that one, but most other airlines would waive that), then there was the "difference of value" cost increase, and multiple stop cost increase, and so on.... The price they quoted was higher than just booking a new reservation on another competiter by $126!!!! Incomprehensible!! I have traveled other airlines, and they would at least adjust the cost down in the name of service, but not them..... Screw them! Never again! I hope that company goes bankrupt- I'll laugh as these horrible, sour, wretched employees stand in the unemployment line- then they'll see how far karma reaches!