USAir is not what it used to be
budget conscious traveler
| Cons |
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JUL
27
2008
US Airways —
My experience with US AirI recently flew from Phoenix to Hartford with a cabin dog. A cabin dog is a dog that goes in a small bag or crate that fits in the under the seat in front of you. The dog and crate are considered your one bag of carry luggage. On US air this dog with no seat costs $100.00 each way and now causes you additional money to stow your otherwise carry on luggage.
In Phoenix I paid the $200.00 round trip fee and proceeded on my month long vacation.
On my return though Hartford, I was stopped at the gate for the receipt for payment of the dog. I fly 3x a year with this dog have never had a receipt and have never been asked for a receipt.
The gate person is very loud in demanding this receipt. I explain calmly, because if I am equally loud or equally nasty, out of the aiport I will go, that I paid in Phoenix. She calls me over to their computer does some typing and loudly exclaims that they have no record. They demand another payment of $100.00 which I give them.
Upon return home I check my credit card bill and sure enough both the $200 and $100 are posted. So I call US Air. And now what do you think they show the $200 but not the $100.
The guy on the phone found the $200 in less then a minute but the gate person could not find at all. The guy on the phone says call the Hartford Airport, huh. Who at the Hartford airport? Air traffic control, TSA, the maintenence people. Oh USAir, but I thought that was who I was talking to, USAir. Who in Hartford at USAir, the gate people, the ticket taker, the reservation people, the pilot? No he can not give me any number in Hartford but he can give me customer relations in Phoenix. That # is a computerized #. The computer wants my 13 digits ticket #. It is on my ticket stub but my ticket stub is an e ticket. The only number on there is my confirmation # and frequent flyer number. So the computer tells me it is on my credit card bill. Sure enough there is a number on my bill but it is 14 digits not 13 and the computer will not handle 14 when it wants 13.
So now I am trying to email the customer service people. I wonder how long the will have my $100. And do they reimburse for the time it took to get the $100. back It is greater then 1 hr Or do they care about the embarassment at the airport?
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