This card is super good. Parents put money and on the card for their teens to use. I love it because when I go off or to the mall, I don't have to ask my mom for money, I already have it LOL! It also great for when I'm shopping online. I can buy stuff from those stores now. It also opens me up to a whole new world of clothes. I know that when I look online, I see a lot of different clothes than what I see in the store. Also, they have the clothes in a larger variety of clothes. This is great for me being a plus size girl. Customer Service I think the customer service is okay. It's just an automated voice. Most of the time the 800 number answers my questions, but when it doesn't I'm stuck. It will say go to the website. I then go to the website and my question isn't answered. The website then gives me a phone number. I call it and it tells me to go to the website. It's an endless cycle that gets so frustration. I use search for the answer online when that happens. Available Rates This card doesn't have rates.