Travelocity Reviews

www.travelocity.com

Overall

3.29 of 5 (by 17 users)

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Travelocity Review Summary

Travelocity.com is one of the best- known names in internet travel services, offering good deals on flights, hotel reservations, cruises, and other travel. Reviewers point out that Travelocity.com is easy to use and offers some great deals on travel both to United States destinations and to international locations. Beware, however, of some possible problems with Travelocity.com, especially in the areas of customer service and reservation cancellations. “Very Helpful in Finding Travel Deals” and “Will Not Use Again” are among the many varied comments regarding Travelocity.com. It is one of dozens of different Travel Web Sites that generally gives customers what they want, but caution is advised.

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Travelocity Comparison

Most Helpful
Favorable Review

Tertiary travel companies offer great deals, but be wary

NOV

2007

A note of recognition: I was inspired to write this review from a recent one posted by AprileFisher re: Orbitz Travel entitled "A Necessary Evil". Please refer to her review as well for more details. — As a frequent traveler, I am always on the prowl for great deals on flights and hotels. My… read full review »

love to travel, budget-conscious traveler

TracyAlana
Honolulu, HI

Most Helpful
Critical Review

No guarantee like advertised

NOV

2007

I just had the most nightmare of a experiance with this company. they did not correct any of the problems at the motel i booked through them. After i checked out and was coming home they offered to put me in another motel at the same price. no one with the company could speak good… read full review »

a researcher, mom of 2

lynnl2186
Belmont, NC

Travelocity Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 17 sort by: most helpful | date | rating

helpful
vote

It was the WORST travel website I've ever used.

appreciative of good service, mom of 2, love to travel, Internet User, married, a family traveler, practical, an avid and frequent traveler

AUG

2007

Their complete lack of knowledge and lack of professionalism was disturbing. I was contacted by travelocity that my cruise needed to be reschedualed. It took me 3 hours and 5 phone calls to find out why and they still couldn't fix the problem. I had to call the cruise company myself and reschedual with them. I had to cancel the rental car because they couldnt make changes to it. And wanted to charge me to down grade the vehicle. I booked it through Alamo myself. The hotel we got was fine until we were told that our bathtub leaked and we couldnt take showers or baths anymore. Travelocity told… read full review »

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taivie
Fort Stockton, TX

The roaming gnome has your back.

love to travel, appreciative of good service, astute planner, Internet User, willing to pay for quality

NOV

2007

I recently booked a hotel in Montreal through Travelocity. The reservation included a free breakfast, but I was told at the hotel that I did not have free breakfast. I called Travelocity, and their agent confirmed that I did have free breakfast. He then put me on hold while he called the hotel. He came back on the line and told me that everything was taken care of. I then went back to the front desk, and I was given free breakfast for the duration of my stay. Travelocity stood by their… read full review »

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JazzSinger
Lafayette, LA

The Roaming Gnome lies about Travelocity Service

a global traveler, Educated, love to travel, appreciative of good service, an avid and frequent traveler, Internet User, a frequent flyer

NOV

2007

I'm a professor involved with student organizations. I took a student group to Seattle in April 2006, booking travel and especially a rental minivan through Travelocity. I arrived with four female students at 9:30 pm and we needed to just pick up the minivan at SeaTac airport and drive to the hotel in downtown Seattle. The car rental company, Advantage, did NOT have a minivan as we had reserved. I tried to call Travelocity (like in their numerous tv commercials) but 1-800 information DID NOT HAVE A PHONE NUMBER FOR TRAVELOCITY CUSTOMER SERVICE. — — I had booked through… read full review »

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TomBunny
Carbondale, IL

Your best friend in travelling tools

Educated, care about the details, Avid Traveler, love to travel, a bargain lover, internet savvy, on a budget, Internet User

MAY

2008

My new best friend now is Travelocity.com. I have used twice already to book flights and to book hotels and I love it. — — My first experience was for my family trip to Disney. We found the best deal on travelocity and I booked our flight through them. Since it was really early before our flight (6 months in advance), at one point the airline changed the hours of our flight drastically for wathever reason they had. So I received an email from travelocity, telling me those changes and telling to call them if I was not satisfied with the changes. I wasn't so I called them up and it… read full review »

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sngvpv
Franklin, NH

Changing Itinerary is a Nightmare!

business traveler

FEB

2008

I schedule travel for my boss who frequently travels both domestically and internationally. I booked a flight for him on Travelocity because their prices were cheaper than I had found anywhere else. The day after I booked his flights we found out he had to add a day to the itinerary. I called customer service and was extremely disappointed in their ability to understand and help with the problem. All I wanted to do was add a day... taking the exact same flights, but the following day... not a difficult concept. I was on the phone for almost 3 hours and probably… read full review »

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rockee54
Stratford, CT

Air cheap

budget-conscious traveler, a global traveler

DEC

2007

On a recent travel experience I had, I have to say that Travelocity does hold true to their modo. Which is guaranteeing the trip at the lowest price. I had to book a last minute international flight, I had originally done it through Hotwire the day before departing and upon checking my emailing the same morning that I was leaving they simply wrote that the flight was not booked. What if I didn't check my email that morning? I went to Travelocity and booked the same flight, then a representative calls me and informs me that the Airline needs a minimum of 24hr notice to confirm it. When I… read full review »

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edlinurena
Los Angeles, CA

the worst booking experience of my life

love to travel, a low risk investor, in debt

FEB

2008

My best friend was getting married in Vegas so we had to book the trip. Heard a lot about Travelocity so we decided to use them. MISTAKE. Not only were our flights cancelled on us, the customer service was the WORST I have ever experienced. I realize that the flight being cancelled was the fault of the airline, but trying to rebook and coordinate through Travelocity so four of us had the same flights was a nightmare. Countless hours on the phone, numerous problems with language barriers, never a supervisor to be had - even when we called during the day as… read full review »

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ezmerelda35
Endicott, NY

Will not use again it was a nightmare

love to travel, appreciative of good service, an avid and frequent traveler, Educated, willing to pay for quality

NOV

2007

I used Travelocity once and will NEVER use them again! I did not know the area I was traveling to so I figured it would be easier to have them make the arrangements. When my flight was cancelled I spent hours on the phone on hold with them when I got through their customer service reps barely spoke English. I had to call back at least 5 times. I ended up rescheduling my own flight, hotel etc. When I returned home I got an email from Travelocity that floored me that read "sorry you did not make your trip!" They had no clue I went on the trip but they were keeping my money! I… read full review »

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cindy23
Bradford, NH

Easy and fast way to book

love to travel, Internet User, a bargain lover, budget-conscious traveler, appreciative of good service

NOV

2007

Have use Travelocity many times and never had a problem. Recently found great deals on one way travel to Roch,NY from Jax, FLA. The site is easy to use and we didn't have any problems. We were able to pick the flight and carrier that left at the time we desired, and got to pick our seats on each plane. (we have a layover in Cleveland). We will be driving back from Rochester later in December. I was surprised at the good prices we got for one way travel. — I'm sorry that others have had such problems, but so far Travelocity has been a good way… read full review »

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SheilaGM
Adel, GA

Great Site with Great Deals

love to travel

AUG

2007

I use Travelocity when I am looking for the lowest price. They also have a very good search set-up. They allow you to search for specific dates but ALSO for dates all around it for a cheaper price. They also allow you to pick BOTH parts of your trip. Some sights force you to use the pairings that they offer but with Travelocity you can customize your flights..Even use different airlines if you want to. That can make things easier. Only problem I have had is that it is very hard to get through to customer… read full review »

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coinboy
North Hollywood, CA

very helpful in finding travel deals

budget-conscious traveler, Bargain Hunter, Internet User, info junkie, a bargain lover, value conscious, love to travel, married

DEC

2007

i always start my research for travel plans with travelocity, looking for bargins, always. — i really rely on the feature that saves your favorite flight locations and notifies you when there is a good deal to a favorite location. it is also easy to log on the the site and check and see what the best rates are for flying to a favorite location that you have registered with travelocity. — … read full review »

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sadershome
Cornelius, OR

I've booked with them several times and have always been happy.

tired of being cramped, an avid and frequent traveler, very happy with this product, married, astute planner, budget-conscious traveler, on a budget, appreciative of good service

AUG

2007

Travelocity is one of the only travel site that I have booked with. This is mainly due to the great deals and ease of use. I have never had a problem with a flight, hotel, or car rental when booking my travel here. They are very honest about accomodations and the location of hotels with respect to points of interest. I recommend this site to… read full review »

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aerobicsgirl
Austin, TX

Very Efficient

business traveler

FEB

2008

There are times when I must travel with my job. I used travelocity on many occasions and have been very pleased. When it's work you can't afford any mistakes. I have no time to waste getting there and not having the reservation I thought. I would recommend Travelocity to anyone on business or pleasure, —… read full review »

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TreeHugger
Knoxville, TN

Reviews of Travelocity

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Travelocity Reviews

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