Travelocity Review

www.travelocity.com

Overall 3.26 of 5 view all 19 reviews

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rockee54
Stratford, CT

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Changing Itinerary is a Nightmare!

business traveler

Cons

Poor customer service

FEB

2008

I schedule travel for my boss who frequently travels both domestically and internationally. I booked a flight for him on Travelocity because their prices were cheaper than I had found anywhere else. The day after I booked his flights we found out he had to add a day to the itinerary. I called customer service and was extremely disappointed in their ability to understand and help with the problem. All I wanted to do was add a day... taking the exact same flights, but the following day... not a difficult concept. I was on the phone for almost 3 hours and probably spoke with at least 8 people, each time having to re-explain the whole problem. They offered me a few very unacceptable options, one being to change flights, pay the change fee of $140 and ride economy class (we paid initially for Business class) which would have represented a loss of $1400! This was finally resolved but it was a very exasperating experience. The customer service representatives seemed to have limited understanding of the English language and therefore were unable to quickly deal with my problem. I will never use Travelocity again.

Last edited on Mar 21, 2008