I love this iced coffee maker because the iced coffee always tastes good and it is a really cool idea. I had never seen one before tasting it at my sister in law's house. It really tasted like no other iced coffee I have had. It must be the method in which it is brewed. You definitely need to read the instructions carefully and it is easy to mess up if you skip a step, which would result in having to start over and wasting coffee. You also have to remember to add water or else it is very concentrated. I like how it lasts longer than you would think. Ease of Cleaning The carafe and top portion are easy to clean either in the dishwasher or sink. Ease of Use I was able to figure it out pretty easily but you must read the directions carefully. I wouldn't throw the directions out either because you don't want to make a mistake since it will result in the coffee not coming out well. Durability I wish the filters were resuable for a longer period of time because it can get expensive buying them often and they are not the easiest things to find at a local store. The glass carafe is easy to clean.