Tobi Steamer Review

July 26, 2008. Saw the TV-ad, called to order, and changed mind not to order.

Bruce called me back from Tobi HQ at 11:00am, offered me better deal. I accepted and ordered amount is US$127.63. Order Date: July 26, 2008. Order Confirmation #: 6543839

• (1) Aug 12, 2008

Product didn't arrive. Sent an e-mail enquiry at 8:07pm asking for the status. No reply received.

I checked with my post office few times to see if they got anything in my name. No news.

• (2) Aug 14, 2008 at 12:00pm

Called Customer Service. They said they sent the parcel on June 30, 2008 and confirmed me that parcel arrived at my local post office today, which I should get my tomorrow.

                I checked with my post office few times to see if they got anything in my name. No news.

• (3) Aug 19, 2008 at 12:35pm

Called Customer Service. They said they sent the parcel on June 30, 2008 by Purolator vide GNT200001540. We found that parcel was sent to Windsor, though my address was right. They said they'd reship and would refund me USD13.00 to make me happy. I should receive it within 7~10days.

• (4) Aug 26, 2008 at 11:30am

Spoke with Austin, Representative.

His records were up to date. He started telling me that product was shipped on July 30, 2008. He didn't know anything that parcel was returned to Windsor.

Finally I spoke with Allen, Supervisor. They'll send me the PIC Form (Postal Insurance Claim Form) with 2 options - Refund or Reship.

• (5) Sept 8, 2008 at 2:55pm

Spoke with Ron. They said they sent me the PICF on Aug 19, 2008. And asked me to wait few more days.

• (6) Sept16, 2008 at 10:18am

Spoke with Peter, Senior staff. He said he would do the following 3 thing:

• i. Would talk to Corporate Office.
• ii. Would send me back PICF
• iii. Would refund me money within 5~6days directly without PICF, as it's too late.

• (7) Oct 9, 2008 at 1:30pm

Spoke with a lady named Estelle.

She tried to offer me 2 options - (a) Reship or (b) Refund.

I had to start over from beginning by explaining the whole story.

I tried to speak with a Manager or a Supervisor. But she didn't let me do so.

She took my e-mail (Yahoo). She said she would inform the concerning department so that they would send me the PICF.