Time Warner Cable - Digital Phone Service Reviews

This service in a nutshell: is provided by one of the most low-class, horrendous companies that I have had the displeasure of doing business with.  Their customer service representatives are rude and totally inept.  Whatever happened to the old-time phrase, "The customer is always right?"  Time Warner has obviously never heard about it.

When my family and I moved into our new house, I did some homework on bundle packages available in our area and Time Warner offered the only bundle that included high-speed DSL, as well as digital phone service with all the bells and whistles like Voicemail and...

I don't know what I was thinking adding Time Warner Cable's digital phone service.  I was already unhappy with the quality of my cable, but the Telemarketer that called convinced me that I'd save a lot of money by switching.  So I gave up Embarq phone service, which I was very happy with, to save a few dollars and have digital phone installed. 

What the telemarketer didn't inform me was that I would be paying out a $ 70.00 install fee!!  No one told me about that, so imagine my surprise when I opened up my first bill.  Ouch.  Secondly, MY TELEPHONE HAS HORRIBLE CONNECTION NOW!  Before installing...

Time Warner charges way too much and the cable reception is bad.  They say digital television is so good that by law everyone must have it next year, yet our TV shows are going out every few seconds and the screen is held hostabe by scrambling digital blocks!  All they tell us to do is reset the box.  How many times a day does it take for them to realize there is an issue?  We reset our box up to 8 times in some days.  It makes a difference for an hour usually - sometimes not even that long.  If we reach a "good" customer service rep they will reset it for us from their location.  That...

I had the Time Warner phone service installed last year. Like other customers I had issues with retaining my old phone number, it took several calls over a month and resetting appointments several times to make it happen.

My main complaint is my phone goes to a off hook signal while it is hanging, unused on the wall, I have to check it several times a day and reset the modem. I have called customer service numerous times, they are neither knowledgeable or helpful.

Since appointments run several days to several weeks out it's impossible to get any real customer service. I have waited twice for...

I ordered Time Warner Cable phone, Internet, and television services four months ago.  Since then, I've had phone service outages at least once a month.  Twice these outages have lasted for an entire day (the day before Thanksgiving and Christmas Eve).  When I've called customer service, they've told me that a phone outage is an "uncommon problem" and they're working to resolve this "unexpected network difficulty."  They've told me this four times in four months.

The only phone in my home that has ever worked on their system, is the one plugged directly into the TWC modem.   On AT&T...

When it come to cable provider, do not choose Time Warner Cable. I have no choice but to have them because it's the only one in my area. I have had so many problems with Time Warner...I've lost count how many times a tech has come to my home. I have had my picture freeze on my tv a number of times, which by the way, I even turn off the cable and the picture was still on...lol. I'll be watching tv and the picture will freeze for a few moments and them come back on, missing some of the show I was watching or the sound will go out...and by the way, all this happens on new tv's...and the list goes...

I had time warner for 2 years.  I have 2 tv's and one of the boxes was not working for a month... I was not able to call because I was very busy...I called to report the problem and to request credit for the service I did not received... they declined to provide me with the credit.   I asked them to cancel the account, and they did.  This company would rather lose a good client than to give credit for the service they did not provide.