Time Warner Cable - Digital Phone Service Review

I had the Time Warner phone service installed last year. Like other customers I had issues with retaining my old phone number, it took several calls over a month and resetting appointments several times to make it happen.

My main complaint is my phone goes to a off hook signal while it is hanging, unused on the wall, I have to check it several times a day and reset the modem. I have called customer service numerous times, they are neither knowledgeable or helpful.

Since appointments run several days to several weeks out it's impossible to get any real customer service. I have waited twice for someone to show up at their assigned time window, it just doesn't happen, and there has been a message both times, " We're sorry we missed you." I wondered why they hadn't called during the appointment window and let me know they were running behind, maybe the phone was off hook again.

I have decided to drop this company's phone service I need is a phone that works and Time Warner needs to understand unlike television good phone service is a necessity not a luxury and treat it so.