Time Warner Cable - Company Reviews

Overall

2.31 of 5 (by 86 users)

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Time Warner Cable - Company Review Summary

Time Warner Cable gets very mixed reviews from our members. There was no shortage of channels, as far as our reviewers were concerned, and the Time Warner Cable On Demand feature is a hit, allowing customers to watch what they want when they want. But problems started to mount when it came to price and, of course, customer service. “They shuffle me in between techs and customer service reps and I get no satisfaction at all” complains one disgruntled Time Warner customer. Says another one “Pricing continues to increase and service decrease!!” Also, our reviwers warn, look out for hidden fees. Want to keep looking? We’ve got reviews of Cox Cable, Verizon FiOS, Big Ten Network and many more!

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Time Warner Cable - Company Comparison

Most Helpful
Favorable Review

Perfect for my needs.

APR

2008

I love this company. I rarely have any reception problems even when there is rain and lightning. It has everything I would want to see, and the things it doesn't have I buy, rent or go to the movies. Going to the movies, renting movies, or buying them is always a fun experience for me so I do not… read full review »

a techie, Budget-Conscious

freescan
Columbia, SC

Most Helpful
Critical Review

Freeze frame, blackouts, at $75 a month

NOV

2007

We bought a sony Grand Wega 60" TV that is HD with our Dolby surround sound system it is a theatre at home. We had Direct TV for 7 years with the 80gig TIVO but we wanted HD. When they came out to install it, their computer wasn't picking up the satelittes due to the large trees in our… read full review »

bargain hunter, an educated consumer

MacGyver
Cleveland, OH

Time Warner Cable - Company Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 14 of 86 sort by: most helpful | date | rating

helpful
votes

Basic Cable, Digital Cable, HD programming -- all overpriced.

an educated consumer, not rich, a comparison shopper, laid-back, a person who enjoys quality, value conscious, bargain hunter, into trying new things

NOV

2007

Time Warner, like most cable companies as of late, is busy trying to rake money in hand over fist. Who knows, maybe the big cable telecommunication companies are expecting a nationalization of telecommunication assets in the future, so they see it as a grab-bag game. I wouldn't recommend buying stock in these companies. — — I also would recommend avoiding them at all costs. Buy an antenna. Watch shows online. Get a DVD rental plan. Buy the seasons on DVD. Whatever. Just don't do cable (and don't go thinking that satellite is much… read full review »

read 1 comment

DcJones
Tyrone, PA

helpful
votes

Never Lied to So Much by a Company

Budget-Conscious, somewhat tech savvy, computer literate, a person who enjoys quality, comfortable with technology, willing to give things a try, a believer in communication, appreciative of good customer service

APR

2008

After 7 years of DirecTV and my old neighbor now on ABC rehabing houses for folks who need one with all furnishings from Sears, who is Sponsor. I sent him an email asking for assistance. My legally blind husband cannot watch 50" TV without blocking the view for everyone else. He has been reading in large print on a 25" monitor at work about SOny Grand Wega 65" TV. Sears has it he tells me loudly. So Paul gets back to me with half price ($2500). Sony will not do freebies without advertising. SO I get a call from the Manger of the store near us. … read full review »

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MacGyver
Cleveland, OH

helpful
vote

I wish there was another option besides Time Warner.

technically challenged, into trying new things

MAR

2008

I'm really fed up with Time Warner Cable. They're the only cable service offered here, so if you want to see any television, you have to use them. I pay almost $ 150.00 for my package of regular channels, HBO, Showtime, and the "On Demand" stations. On Demand is GREAT when it's working, Unfortunately, that is hardly ever. — On Demand is supposed to be for watching movies, television programs, documentaries, and you can watch them whenever you want. You can pause, rewind, and fast forward throught he shows. It's great for my kids because they can watch… read full review »

read 1 comment

jasyjen
Jacksonville, NC

helpful
vote

If I could, I'd switch cable providers in a heartbeat.

Every day computer user, Budget-Conscious, value conscious, computer literate, I believe in honesty

APR

2008

Ever since Time Warner bought out Comcast in the Dallas area, we've had nothing but terrible customer service experiences. The service guys are never there when they are supposed to be, they almost never have the equipment they need to have, and if they DO happen to show up, well...sometimes they're drunk. And the switch from Comcast to TWC pricing was a beating, too. — — First things first. We own a Tivo Series 3, which is a dual tuner HD Tivo. When we got it, the Comcast folks came out, installed the two tuners, and it worked like a champ. When we… read full review »

read 2 comments

Doeie
Carrollton, TX

helpful
vote

The "new" Navigator stinks. It is going backward, not forward.

Every day computer user, a bargain hunter, cost-conscious, Budget-Conscious, value conscious, an avid TV watcher, technically challenged, I believe in honesty

APR

2008

Time Warner recently "updated" their service in the Akron, Ohio, area. The "grouping" of various channels by theme was OK - just takes a little getting used to after a number of years with the same channel lineup. Re-programming "Favorite" channels went OK, except that I now have several channels that are offered in basic and expanded basic, as well as digital, showing up on my "favorites" 2 or 3 times. That I can handle, also. However, last Monday, April 14, 2008,. they "updated" their navigator. I guess that that is the program that they use so that customers… read full review »

read 2 comments

gklimczak
Akron, OH

helpful
vote

Stay far away

a comparison shopper, practical, value conscious

FEB

2008

I would have to say of every company I have ever dealt with Time Warner has the absolute worst service I have ever come across. It all started with the crazy technician that was sent out to my home who decide to have it out on the phone with his soon to be ex-wife in the middle of my living room. I have called them out several times with there gaurunteed on time service which I had to take 3 days off work to get since they repeatedly did not show up. I then had to go pick up my equiptment and install it myself. The majority of the issues I have dealt with are customer… read full review »

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MICHRENJONES
Nederland, TX

helpful
vote

No other choice!

Every day computer user, a techie, a bargain hunter, Budget-Conscious, value conscious, somewhat tech savvy, computer literate, I believe in honesty

JUN

2008

I have to give Time Warner a big thumbs down. Unfortunately, there is no other choice for broadband cable internet service. I pay $44.95/mo only to lose my connection every 10 mins. When you call customer service they merely reset your modem. — The other gripe I have is that they do absolutely nothing for loyal customers. New customers are paying only $29.95 for service and we loyal users can't catch a break. No deals, nothing. I work from home and require a broadband connection in order to connect with my employer so dial up and DSL is… read full review »

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recorey
Rochester, NY

helpful
vote

Lisen and hear me

somewhat tech savvy

APR

2008

Time Warner needs to up their game when it comes to customer service. I find most of the reps to be rude. I also would enjoy being able to understand the vast majority of them. I would like to have phone customer service able to speak clearly and more importantly with correct… read full review »

read 1 comment

Janathe1
Akron, OH

helpful
vote

Continues to raise prices for no reason

computer literate

APR

2008

Since joining Time Warner Cable we have experienced problems because they keep raising the bill on us and it is beginning to cost to much when you are on a fixed… read full review »

read 1 comment

renegade222
Elkin, NC

Unreliable communications and services

dissatisfied customer

APR

2008

I switched to TWC's three-tier svce plan (Internet, Cable TV, Telephone) one year ago. I have yet to experience the speedy road-runner ISP and gave up on tech assistance to help with problems. Repeated service calls & visits by technicians is prompt but usually unsuccessful to solve the issues at hand. Three months ago my new neighbor joined TWC for the same plan and is also having problems with her Internet connection. Since she moved downstairs, I am also experiencing party-line interferences on my telephone. We can actually hear each others conversations (local &… read full review »

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jensan
Maybrook, NY

USA going digital in 2009-TimeWarner's digital break-up NOT fine

Disability Advocate, I believe in honesty, a techie, an avid TV watcher, Preserving words & thoughts, detest this service or product, I hate incompetence!, a writer

MAY

2008

Ah, Television my love, so nice to see-- — Time-Warner my foe, my enemy... === — Ok, ok, so much for rhyming poetry. — Time Warner (TW) in Northeast Ohio has had some BIG problems, especially after they added "digital" several years ago. They are plagued with pixelation (those little colored boxes that make up a digital picture); screen and sound freezes; outages; some channels going off to a black screen; losing some stations completely; and all sorts of "digital" transmission problems. — USA should pray TW gets its act together before the February… read full review »

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Lifesnadir
Girard, OH

If you are expecting customer service, you should look elsewhere

a techie, computer literate, a woman, somewhat tech savvy

APR

2008

I have had cable television since it first came out and had a long wire attached to the cube. I have finally told Time Warner to stick it and had DirectTV installed this morning. I can't wait to get home today to get my personal settings set up, etc. I know, terribly exciting! But considering the fact that every time someone moved in or out of the building I would lose my connectivity, I am really looking forward to this setup being set up. my youngest daughter lives down in her own apartment on campus at UC and said that she has never once lost connectivity with DirectTV in the year she has… read full review »

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MarShivar
Fairfield, OH

They do not care one iota about customer service

Budget-Conscious, computer literate

APR

2008

I had a horrible time with Time-Warner Cable in San Antonio, TX. When one housemate left and another moved in, we cut down our extended digital cable package to basic cable, and TWC didn't like that one bit. We got charged every fee in the book. I had to go over the bill with a magnifying glass every month for three months before we got the whole billing switch straightened out. — — We tried the digital phone package for a while - it was awful. All of a sudden, we were flooded with marketing calls. I found out it would cost us an extra FIVE DOLLARS A MONTH to make our number… read full review »

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StephKaye
Cincinnati, OH

Awful customer service, i can't wait to switch from these guys.

not rich, practical, value conscious, a comparison shopper, a person who enjoys quality, an educated consumer, appreciative of good customer service, comfortable with technology

NOV

2007

Time Warner Cable has really been NOTHING but a pain for us. Of course they were here in a jiffy when we wantes ervice installed...but when we wanted to downgrade our package the guy was supposed to be here at 7 that night, he never once called, i had to call customer service 3 times and was on hold for over 30 minutes each time. Granted they did credit us like 40 dollars or something since he didn't call. THe first time the lady on the phone said someone would call me and let me know where the guy was. Well 9:30 rolls around, im about to go to bed so i call back, she… read full review »

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Cennet
Winston Salem, NC

Reviews of Time Warner Cable - Company

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Time Warner Cable - Company Reviews

Time Warner Cable - Company Review Summary

Time Warner Cable - Company Comparison

Time Warner Cable - Company Ratings and Reviews

Reviews of Time Warner Cable - Company

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