SHADY PRICE MATCH POLICY AND AWFUL CUSTOMER SERVICE
JAN
25
2009
TigerDirect —
*** BAD OVERALL EXPERIENCE WITH TIGER DIRECT *** I placed my first order with Tiger Direct today and will never order from them again. If it weren't for the gift certificate I was stuck with, I would NOT have ordered from them. Their prices are consistently higher than can be found elsewhere. My experience: 1. The entire shopping experience was EXTREMELY INCONVENIENT. 2. Their price match policy leaves too much room for them to lie. Read it- they say they won't price-match anything below their cost, yet when I called them with a list of 15 online stores offering the same product (in stock, etc.) at a lesser price - including Buy.com, Dell, etc, Tiger Direct wouldn't price match a $70.99 item down to 59.99, initially telling me their cost was "about 59.99" and, ultimately, after a brief battle, priced match a different store at 60.99. What, really, is their cost? Who knows? Not me. 3. Regarding the price-match, the customer service rep taking my order refused to transfer me to a manager to further discuss the price-match. 4. The customer service rep taking my order, upon my offering it, refused to take my credit card billing address which differed from my shipping address. Once the order was completed, he then transferred me to an "order verification" line - yet, I was magically disconnected. 5. I called back, asking for the "order verification" line but was told they were "closed." I pressed, and was eventually transferred to a representative in this department. 6. When verifying my order in its entirety, I learned that the person to initially took my order entered my email address incorrectly into his computer- .com, instead of .net, despite the fact that I read him the entire email address phonetically. 7. Tiger Direct's site advertises "order today, ships today." Mouse over this statement on their and read all of the exceptions- there are many, and based on them my order is not shipping today. *** BAD OVERALL EXPERIENCE WITH TIGER DIRECT ***
TigerDirect is not recommended by anonyguy
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