Thrifty Review

I've only used Thrifty a handful of times, but the last time I did have a "nightmare" experience. In Costa Rica, they rented me a car with faulty brakes and they completely failed coming down a hill towards a one-lane bridge. Fortunately, nobody ended up injured, but the car was totaled and a tour bus was damaged.

Thrifty insisted that the accident was my fault, that the car and brakes were in "perfect working order" when they got it back (it was not drivable at the time) and that the accident was caused because I was unused to driving in a foreign country. I've been driving around the world for some time now, and I know when you push a brake pedal, and it goes all the way to the floor, the car should slow down.

Even more disappointing than that whole experience was that when I returned to the States, the national Thrifty company would do nothing for me. They said the Costa Rican Thrifty company was an independent franchisee, and they would not even listen to my complaint. What kind of way is that to establish a brand?

Needless to say, I will not be renting from Thrifty again.

Last edited on Oct 30, 2007 at 10:15PM