I found Thrifty to be easy to deal with. I made my reservation on-line and had no surprises when I picked the car up. The paperwork was minimal due to the information I had already completed on-line. The car was actually better than I expected and worked well for what I needed. The only drawback was the high level of air or fabric freshener they used. It took about 3 days for the strong aroma to dissipate.