Thrifty Review

Overall 2.03 of 5 view all 31 reviews

kylw
Lindon, UT

Frequent traveler and will pay more to use any other company.

business traveler

Pros

Friendly employees in some locations, Easy to book online, book online, OK price

Cons

Business fraud/cheating, Uncaring employees, Horrible Service, Overbilling problems, Staff and dirty cars, Maintenance Issues

OCT

2009

3/23/2008 I was given a PT Cruiser at the Thrifty Car Rental in the SLC airport instead of the car I requested and paid for. I was hurried out the door because they were understaffed and had a huge line. About 10 minutes after I left I noticed a small crack in the windshield. I immediately called Thrifty and they told me I would be ok, but needed to report it when I returned the car.

When I returned the car I was told it was my fault for not finding it when I left and that I would have to pay for it. I was very upset but since I have MasterCard and used it for my purchase I was relieved that my insurance with MC would pay for the cracked windshield. I faxed over all info and thought I was taken care of. Thrifty actually charged a different credit card than I authorized and was charged $34 in overdraft fees from Washington Mutual. To make things worse, they sent me to collections!

Now I have 2 collection agencies trying to recover more that 4 times the original cost they told me I would have to pay. My credit report shows I have a claim against me and they won't fix the problem.

I recommend using another company. I have spent over 12 hours trying to solve this problem and am very frustrated. Whenever I call Thrifty in Salt Lake airport I am told it is a franchise and the managers I need to speak with (cindy I think) is not available and won't call me back.

You are better off staying away from this company. I travel on a regular basis and refuse to use this company. I pay more if I have to in order to avoid supporting such a business.