Thrifty Review

I rented a van from thrifty in Durham NC, at 2804 Durham Chapel Hill Blvd., for one day. I spoke with the reps. there to let them know when I would return it and what the process was for dropping off the keys. They explained that they closed early on Saturday but to drop off the keys, sign the back of the form with mileage in, and place it in the drop box. We did exactly as we were instructed. However, they charged me for Friday to Saturday and From Saturday to Sunday. When I called the office on May 13, 2009, after discovering I was billed for two days, and spoke with the office manager there, she stated that she would send it to the corporate office and it would take 10 to 15 business days for me to receive credit. Well, today is June 16, 2009 and Corporate never saw the request. I finally received a reference number today for my rental agreement. There was no one who could verify or clear up the errors of that location. I do not recommend Thrifty Car Rental if you value your credit card. The only reason I went to Thrifty is because Enterprise Car Rental was out of vans which we needed for one business day. Now, I am told that I have to wait another 21 days to receive credit. This will take a total of 55 days to clear up the discrepancy. This is a very tacky and unprofessional way to do business. Thrifty is not customer conscious. Who would do business with them again after this experience. My recommendation: if there is another car rental company in your area, you will probably have a better experience.