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Thrifty —
Normally I rent with Hertz and decided to try Thrifty while I was in New Hampshire ... what a hassle.I arrived early to the airport and the Thrifty counter person was perplexed what to do ... "we have you down for 8pm and we will have to charge you an extra day if you rent it now" It was 7pm. So I suggested that they change the return time back an hour so it would be only one day not two. "Oh, I guess we can do that" DUH.
Then, the next evening I brought back the car at 6:45pm...and waited 20 minutes for the person who checks in the car to get to me... thus 7:05... I noted that the bill had an extra $20 tagged on... Wait what is this? "Oh, we charged you a extra hour because you were late!" "NOT!" I said. "I was here and you took 20 minutes to get to my car." "Oh, yea... well, hum, we can adjust that this one time." Then, it took them another 20 minutes to make this adjustment.
Add that the car was dirty when I got it... it had sap from trees all over the hood. Over all I would give Thrifty a D- for the rental car experience, back to Hertz or Enterprise.
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