Very poor customer service. Once they get your money they don't care about you. I received a defective product. They refuse to do anything to remedy the situation. But they sure didn't have a problem taking my money. This company is just a bunch of scammers.

PSV1

US

I got Scammed by a consultant! Please do not host a party. You can't trust them and the company doesn't respond at all. They STOLE money.

Wyharm

Maine

I love the purses here, so I was excited when it was time for a new one, it took 43 days to receive my order, because they had made some changes with their distribution, okay, no big deal, I paid $7.00 for shipping, I waited a month and a half for my purse and these guys didn't even do overnight shipping, they did 7 days shipping, I have gone without a purse for almost 2 months. I love the purses, but its too inconvenient to order from these guys anymore:(

purselover123

cincinnati, oh

I purchased 6 of the around town totes because I adored this particular bag. I used each one gently and when not I use I stored them in my closet I noticed the other day that every single strap piping has literally disintegrated! I cannot use these bags and because it has been some time since I've purchased them I am literally out $100's of dollars.

ChristineF19

Ct

I have been buying thirty one products for years. I have always loved them, given them as gifts! I have spent a lot of money with this company. My last carry bag that I bought a couple years ago is falling apart inside. They won't stand behind their product any more. They make a cheaper product now. Very sad, that profit comes before excellence. I will never buy them again. No reflection on my sales person, she is wonderful. It is definitely not her fault they will not honor their product. I estimate that I have spent upward of $1000,00 with this company over the years. They have lost a good customer over the refusal to stand behind their product.

PeggyO18

Brooksville FL

I am shocked that someone would even sign themself up to be an independent consultant when they have such a bad/ negative attitude when a customer reaches out to them because of a quality issue. Debbie Meyersburg in my case was just horrible to me, I bought from her a couple weeks ago and my product has already torn and the color has worn. I contacted Debbie and she harassed me about how I was the one who miss treated the merchandise and there was nothing she would do about it. I am just shocked, and am at a loss for the whole company if that's the type of people they hire!

Soccer1976

Columbus Ohio

I purchased a soft thermal bag..after little / non heavy use several months later the liner ripped away from the stitching along the zipper. The company claimed to not be able to find my sale from the rep I purchased it from, and said they would not replace it, but offered me a coupon with a % off to purchase something else. REALLY? Why would I want to purchase another over priced cheap product? Even worse...the rep I did purchase it from, is willing to pay to have it resewn, and its not even her responsibility to fix this companies product! I was also told that if you purchase their products as a cash & carry item from a rep, they wont warranty that either! NOW...this company knows most of their reps, purchase products to sell at Vendor events. What a cheap way to get out of replacing cheaply made products..let a bunch of reps make you $$$ by selling your products, treat them bad, treat the people purchasing your products even worse. How long before you close your doors? SOON I hope, so you will quit cheating the consumer.

KindaPL

Illinois

I have been obsessed with Thirty-One products for a few years now, and I love the styles and many of their patterns. The only downside is that the products are made in (sadly) China, and that strongly disappoints me (especially for the kinds of prices they charge). If Thirty-One was made here in the States, then they might would get more business and support. However, I own several Thirty-One items that have been really good (and still use them quite a bit). I especially love their zipper pouches (both small and large) and Large Utility Totes. A few of my items have developed flaws (two of my LUTs have cracks on the insides and a couple of my purses have zippers that have turned rusty-looking), but it's nothing very serious. That being said, I will continue to purchase from them. Just wish they made their products in the U.S.A....

SaintClairB59

Ashville, AL

I purchased a now discontinued bag only to have the nylon lining pull away from the zipper after only a few months. I later purchased the cross body bag to have the lining rip out in the same place in even less time. I did get the bag replaced to have the nylon lining rip out once again after less than 2 months. Obviously, the nylon lining is extremely cheap and continuing to replace the bag is not going to solve the issue.

BetteL

Buffalo NY

I have 4 products that I have used intermittently. By no means were they used every day and by no means were they harshly used. One product was barely used. I now have 2 out of 4 products that are failing. The inside plasticy lining of my very small utility bag is cracking and disintegrating. Obviously a poor plastic material that does not hold up. Which is fine, then don't charge me a fortune if it is going to fall apart. I have an organizing tote with zipper, hardly used. Used it the most for one week at the beach. The entire seam has separated leaving a gapping hole in the bottom. The bag is useless now. Contacted customer service and was told only 90 days. Your products should be expected to hold up more than 90 days, especially for the price. Will not buy again. I have had LLBEAN and Lands End bags warrantied FOREVER and I have used Vera Bradley purses and bags, every single day for years with only wearing of the material noticed on the handle. Mind you, I said "wearing down" not completely falling apart or broken! This company is a cheap, trendy home party that makes very poor quality products that are sold at high prices so all the people in the chain can get their profit. Tupperware has full lifetime replacement for free!!!

Lisakwpt

New York