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Many shops are run like club houses for people who just want to hang out around bikes. I remember taking my bike to another shop for a repair where I was promised it would be completed before the weekend so I could ride a century I was training for. When I went to pick it up on Friday, it had not been touched. The only thing the employee could think to say was "Bummer dude." The Pony Shop is the antithesis of this - in 8 years they have never been late.
The staff will take their time with you explaining the differences between the various bikes and not try to over sell you. Lou is an avid cyclist himself and very active in the local rides and racing scene.
Go to the Pony Shop, you will not be disappointed!