The Pony Shop - Evanston, IL Review

I'm writing to warn people about the Pony Shop. 

A salesman sold my wife an ill-fitting men's bike under the assurance that it would be properly fitted to her after she purchased it.  It was the end of the season, and it was very obvious to me that the salesman was looking to unload any of last season's bikes.

So we bought the bike, my wife rode it a couple of times and as you can imagine, she was experiencing considerable discomfort.  We brought back the bike to the same salesman who sold us a new bike seat and let us know he actually didn't know how to fit people.  He told us to come back in a couple weeks so that Lou, the owner could help us. 
  
I called Lou a couple weeks later to schedule a fitting - he was very uninterested to say the least.  Lou's fitting consisted of a thirty second look at my wife on the bike and a free change of the handlebars to a heaver (ie cheaper) set.  As you can imagine, that didn't work and when we called to let him know, he proceeded to diagnose my wife with "severe hand nerve damage."  Funny, my sister, who is an ER doc happened to be in town, and debunked said diagnosis. 

I forced my wife to bring it back one last time (at this point, she was thoroughly turned off by the Pony Shop and wanted nothing to do with it.)  An again uninterested Lou promised to make some other adjustment. 

I went today to pick up the bike (my wife refuses to go).  No interest on the part of the Pony Shop to see my wife on the bike for a test run or anything.  The owner and the staff present this morning could have cared less.  

What a disappointment.  

PS- The bike still hurts my wife's hands and she plans on selling it on craigslist for peanuts.  Next spring we'll just go to the lame Village Cycle and buy a bike at a place were there is no pretense that the store might actually care about the customer.