The Bender Ball Review

When I realized this was a subscription service, I called to cancel on April 4th.  I saw that the company removed money from my account on April 9th.  I called to complain and was told that their system was down and my cancellation could not be processed, but that someone would call me in two days.  No one called.  In the meantime I wrote an email from their website, then called April 16th.  My cancellation had been processed, but I was told that money was taken out of my account because I didn't cancel in enough time, and that the transaction of April 9th had already been submitted by the time I cancelled.  I was told that I was not entitled to a refund.

The customer service reps are in India, and cannot understand you (or pretend not to), and it is difficult to understand them.  You are never quite sure that you are understood.  The shipping is also very slow for the initial product.

The product is probably good, but you can get something similar from a company that does not commit fraud, or pick up a ball at a toy store.  The DVDs don't tell you how to do a simple exercise, and go into some complicated moves with little instruction.  The DVD doesn't instruct you on basic proper form.  I will never buy anything from this company again -- on purpose, anyway.