ThankYou Rewards Network Review

Overall 2.00 of 5 view all 4 reviews

emarell
San Francisco, CA

Awful. Amounts to thievery. Well, throw in some imperialism too.

I believe in honesty

Pros

Nice fonts on the website

Cons

Dollar-for-point ratio is unfairly high, Endless waits, no integrity, False claims, Imperious attitude, Poor customer service

APR

2009

The ThankYou Network website is like a minefield. Its search feature sometimes will, sometimes won't find an item you know you just saw a few minutes ago. And when you do manage to click around enough to relocate that item, you may see different points values for it, depending on which page you are looking at. Then if you do order the item, the number of points deducted ends up being a figure you never saw before.

Though the item's page claimed it "usually" ships in 3-5 days, my order remains "IN PROGRESS" 3 weeks later. I was told on the phone several times that at 20 calendar days after placing it I'd get a status email with an option to a cancel the order. Yeah, right... no email appeared. So another phone call got me yet one more officious rep, who informed me that the previous 2 reps could not have said I'd get this 20-day email and I had no option to cancel. Plus: they are "unable" to verify the item is in stock/back ordered/never going to happen.

A supervisor, though, did offer me the cancel option about 4 minutes later - but restoration of the points would take 3-5 weeks, during which time I would have no email or any other proof that any of this had happened. My only choices were to just leave things as is, waiting up to 2 more weeks to allow the anonymous vendor to ship the item (without any assurance they ever would); or say I'm canceling, get no acknowledgment of same, and wait 3-5 weeks to allegedly see the points restored to the account. Challenging the 3-5 week wait for point restoration given immediate point deduction when an order is made, the reply was it would take 3-5 weeks to "send" the request (request??? like I'm begging??) to another department. Send?? Is that by stagecoach?

Just another gigantic self-serving institution with labyrinthine policies to throw in the consumer's face, preserving itself by keeping none of its promises. Welcome to Moscow, circa 1955.

Last edited on Apr 01, 2009