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The mattress is great but it seems they have a really poor return policy.
Our mattress began to get soft on one side and did not return to its shape. I called them and you would not belive what we had to go through. We had to take pictures, then email them to the company. Yes they did exchange it but it took 4 weeks.
Not everyone in this country has a computer, and ways to take pictures. I feel bad for an older person that really has a problem and no computer. How would they get the mattress exchanged ? The fact that it took 4 weeks is really something.
Last edited on Oct 01, 2009