Now had 3 of these, as the supplier will not refund only exchange, the last exchange broke down in a year, but because it was an exchange they would not refund or exchange again, despite it being less than a year old! I bought another one for £45 that one broke, I sent that back last week, and today they have sent another one back to me that has been used and does not work. Again still no refund just have to go through the inconvenience of sending back and having not mop for another week. The service you get when you ring is ok, its the policies and procedures around the mop. What company doesn't guarantee their own products for a year - shows you how much faith they have in them. The mop it self is great when it works....and for this reason I would not recommend this to mop to anyone, as the aftersales is just not good enough.

debra31dcp

USA

This steam mop worked really well. It cleaned my kitchen and bathroom floors easily, and worked just as well on my carpets. It refreshed the carpets and left them smelling great. Unfortunately, after 6 months it stopped working. The 800# for returns was disconnected and I am now stuck with a broken steam mop.

Leandraraincat

USA

I wanted to buy a steam mop for a very long time as the idea of cleaning without using any chemicals was very attractive to me.I read more that a hundred reviews of different mops and I got even more confused about which one to buy.Well the choice was made for me when I saw this mop an a garage sale for 30 bucks.It was gently used and I bought it right away and tried it the very next day.It was very easy to use.It came with 2 cleaning clothes and I used both in just the kitchen so I think if you have a lot of hard flooring you will need extra pads.I liked it as it cleaned very well made a lot of steam .It is ready to use in seconds after u plug it in. You can make it into a handheld unit but I have not ever tried it. For making the floors clean in a green way it does the job very good.I am very happy with this mop.

ammy1010

Canton, MI

I love this mop, it cleans everything I have a 25 yr old stove & it cleaned it beautifully it took off grime that I couldnt get off .My cabinets look great the floors window , if it needs cleaning I steam it with my mop. My husband says he loves how it works and how clean the apartment looks. I recommend you get the H20 steam mop. I had doubts but i just Im so happy I finally got it. You will to.A Happy customer

annemarie123

USA

After great deliberation I finally decided to buy the H2O mop.  I'm so glad I did.  This thing is great.  I had another brand of steam mop, took 10 min to be able to start using it, it was too big to fit in a lot of places, and just a bit of a pain.  This H2O mop is great.  It is ready to start using in like 10 seconds.  It's slimmer so I can get it under my cabinets and it moves very freely.  It cleans my floors beautifully.  I couldn't be happier with it.  The only trouble I had was the cord was too short.  I had hubbie put on a longer cord, now it's perfect.  I love not using cleaners, just water.  I did not buy anything extra with it, the pads are washable and I just reuse them.  I've had it over  a year, no problems.

wtrmlnlabs

Jersey Shore, PA

I love this mop!  I use this on the laminate floors in my kitchen, dining room, living room. and hallway.  It cleans so well.  I have four young children and my floors were always filthy before getting this mop.  Is is easy for me to pull it out and quickly do an area of the floor even when the kids are around.  The floors dry quickly so I don't have to worry too much about little feet walking onthe wet floor.  I like that I don't have to pay for floor cleaners because it just uses water.  Like any mop, it is hard to get right up to the edge of the wall.  That is just the way it is when you use a mop.  The floors still look good and I rarely have to get a rag and wipe along the wall.  My mop did act up once and didn't produce steam.  I followed the insructions in the manual for cleaning out mineral deposits and that did the trick.  Our water tends to be of that quality so it was not the fault of the mop.  It definitely needs more pads.  I antipicipated this and bought extras.  I rave about this mop to people all the time.

prudence73

Frederic, WI

I am one of those women who scrubbed the floor on my hands and knees because I never believed a mop could really get it clean.  Enter pregnancy and back pain, ugh!  I tried a Swiffer, but was sceptical that it was really cleaning well, either, plus the refills were through the roof pricey.  My mother-in-law gave me an H2O steam mop for Christmas, and I couldn't be more pleased.  I sweep the floor thoroughly, plug in, and voila!  Clean floors with no chemicals.  I love that the microfiber covers are washable/reusable, and it only takes a minute or two to heat up.  It does periodically have to be de-limed with a little vinegar, but that probably has to do with the water quality where I live.  My only complaint is that the mop head is so thick that there isn't enough clearance to fit under the lip on my bottom cabinets.  Somehow the Shark mop people have a skinnier head, so maybe this one will too in its next incarnation.  It's worth every penny to this busy, neat freak mom!

davesgirl79

Springfield, KY

The Thane H2O Steam Mop is one of the best purchases I have ever made. I even bought 2 more and gave them as gifts because I am so happy with the results. I am a mother to a 16-month old, so having clean, disinfected floors is very important to me. Also, cleaning needs to be something that doesn't take up too much of my day, as I already have enough to do. The steam mop allows me to clean my floors so quickly. And it picks up way more dirt than my old mop did. I even tested it out. I cleaned my floors with my old generic mop, and then went over it with the steam mop....and my steam mop still got alot of dirt out. I was amazed! It is also great, with having a child, that it leaves no chemicals or residues on the floor. And, no need to spend money on all those expensive chemicals! Now I just use water. And the pads can be washed over and over again and never seem to wear out! This is definately a product that I have recommended to everyone, and will purchase again if mine ever wears out, which I doubt is possible!

crisco81

Green Bay, WI

I absolutely love, love, love this steam mop! I, like many of you, am becoming very concerned about the kind of cleaners I bring into my home. I hate thinking about all the chemical residue sitting on every surface of my home. I try to be as natural as possible with my cleaning products. The steam mop is wonderful, I don't have to use any chemicals (which is wonderful when you have a one year old) and it has a triangle shape so it fits in to corners really well. what I love the most is if you have something hard, sticky, or something that just doesn't want to come off your floor, you let it sit on top of it and steam for a few extra seconds and it comes right off! mine also came with a carpet attachment. basically it's a piece that elevates the mop about an inch so that it kind of hovers over the carpet. It doesn't seem to work great on really old stains, but I use on all the new ones (with kids and pets there are alot of stains!!!) there are also 3 pads that come with it, and they are machine washable which is great. I recommend this mop for everyone!

megshepherd

North Ridgeville, OH

We have had this mop for a few months now and it is a real help getting corners and small spaces clean. Wish that I had gotten more of the extra pads but they can be ordered anytime and are not expensive. Have used it and really gets the ground in dirt and makes the floors shine. Easy to use and the pads are easy to throw in the washer and they are ready to use again.

gnome57

Tacoma, WA