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34% |
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34% |
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13% |
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7% |
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12% |
Most HelpfulI can not say enough great things about T Mobile customer service....that is the main reason I stay with this cell phone provider. Every problem (there have been only a few) has been handled in a friendly, professional and courteous manner. They will take as much time as needed to fix any problem...
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Most HelpfulAfter 7 years of $100 a month for 800 minutes at Verizon, I finally got out and got a To Go plan with TMobile. I was given a free Nokia 2160 with carrier, charger, an refused d headset. I had my phone number transferred from Verizon to TMobile. But Verizon refused to release it. So TMobile put on the boxing gloves & got it moved. So now I was a TMobile customer & learned that $100 gets me 1200 minutes that are good for a year. I am then termed a GOLD MEMBER who gets 15% additional minutes to any future purchase of minutes. So I returned to pick up my phone & the manager gave me a...
read full review »I have to say I have used AT&T, Sprint and Cingular and I have never had better service. I have been with them for 7 years now and I hope they never go away. They work things out with you when you have a problem and best of all they admit when they make a mistake....AND guess what else?! They fix it!
That is right a company that actually fixes mistakes they make.
Also the price is good, compairs to the rest of the companies.
GO T MOBILE
As with every cell phone carrier, a times comes when you must talk to customer service for whatever reason. I've had service with T-Mobile since 2002 and I cannot tell you how much I actually look forward to speaking with their customer service. Every time I've had an issue, it has been solved, to my satisfaction. They are always friendly, and appear to really enjoy their jobs. Whoever does their training should offer their services and expertise to other companies. If there have been mistakes on billing, they have promptly taken care of the issue or explained to me, in a tone and manner that I...
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since August 2007
| 22 | Reviews Written | 23 | Helpful Votes |
| 14,589 | Review Reads | 1 | Discussion Post |
Years ago, I had Verizon. And I had no problems with them. Then I got hit with a double whammy; bankruptcy after the divorce, and medical problems that kept me from driving a truck. My Verizon bill was paid up-to-date, but, I declared bankruptcy. I switched over to a "pay as you go" plan with Verizon. That was OK, but I got charged even if I connected to an answering machine! (Less than one minute but charged for two.) Later, when my disability checks started to come in, I asked Verizon for a credit plan again. NOPE! Shot down.
T-Mobile was advertising heavily in the St. Louis area. ...
read full review »After a very bogus 7 years with Verizon & getting out of the contract which I never actually added any future years. But when you get the new phone after 2 years, they have you extended for 2 more.
So we stated NO MORE CONTRACTS! So we shopped & got all kinds of come & get its but show up & the stories all change. ATT/Cingular has ads going with Yahoo DSL, U-Verse cable or Dish Network, and home phone service and get a $350 CASHBACK. But you have to buy everything for plenty. Their cell turned me off with the $1 a day charge to use the phone with the minutes coming & going. Blind...
read full review »I got the Nokia 1208 Cell Phone with T-Mobile's prepaid plan. You have 2 choices for prepaid plans: Pay By The Day (self explanatory), or Pay-As-You-Go which is the plan where you buy blocks of minutes. Neither require a credit check. You cannot buy just any phone and activate it for prepaid. You need to buy certain phones and for the most part they do not have all the bells and whistles of contract phones.
When you buy your minutes, they expire three months from purchase date, however, once you hit the $100 mark of minutes bought, you qualify for the "Gold Rewards" program where your minutes...
read full review »I currently subscribe to T-Mobile for my cell phone service.I shopped around for a long time before I commited.I found some providers advertise a "good' deal.Don;t be fooled !!
sometimes one must figure out what uses will be needed.Then shop each carrier to see if
there is an addtional fee per month for extra service.Most charge extra for text messaging,calling within the network,downloading applications.It is best to make a list and
compare the rates.I finally decided to go with T-Mobile.I did not want a contract,and didn;t want to have to pay for addtional time with a pre-paid card.T-Mobile offers...
read full review »T-mobile has been my only cellular company that I have been with and I would not change it. I actually got my husband switched over from Centennial and we were paying as much for the two of us cheaper than his usual Centennial bill. So it was already a great deal!
The only problem that I have had with them is that when I moved, my phone longer worked in the area because it had the wrong frequency in the phone. Then I had no phone service, but still paid for my monthly bills.
But as soon as I got a hold of customer service, they gave me a few options of what the problem was. So I headed into...
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since August 2007
| 1 | Review Written | 1 | Helpful Vote |
| 1,422 | Review Reads | 0 | Discussion Posts |
| Carrier Name |
T-Mobile |
| Features |
3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling 3-way calling Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call forwarding Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Call waiting Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Caller ID Conference calling Conference calling Conference calling Conference calling Conference calling Conference calling Conference calling Conference calling Conference calling Conference calling Conference calling Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Free U.S. long distance Internet access Internet access Internet access Internet access Internet access Internet access Internet access Internet access Internet access Internet access Internet access Internet access Internet access Internet access Internet access Internet access Internet access Internet access Internet access Internet access My Faves My Faves My Faves My Faves My Faves My Faves My Faves My Faves My Faves My Faves My Faves My Faves My Faves News & entertainment alerts News & entertainment alerts News & entertainment alerts News & entertainment alerts News & entertainment alerts News & entertainment alerts News & entertainment alerts News & entertainment alerts News & entertainment alerts News & entertainment alerts News & entertainment alerts News & entertainment alerts News & entertainment alerts News & entertainment alerts News & entertainment alerts No credit checks No credit checks No credit checks No credit checks No credit checks No credit checks No credit checks No credit checks Numeric paging Numeric paging Numeric paging Numeric paging Numeric paging Numeric paging Numeric paging Numeric paging Numeric paging Numeric paging Numeric paging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Picture/video messaging Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Ringtones Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Text messaging Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Voicemail Walkie-talkie excellent customer service excellent customer service excellent customer service excellent customer service excellent customer service excellent customer service excellent customer service excellent customer service excellent customer service excellent customer service excellent customer service excellent customer service |
| Fees |
AARP discount Activation fee Activation fee Activation fee Activation fee Activation fee Activation fee Activation fee Activation fee Activation fee Activation fee Activation fee Activation fee Activation fee Activation fee Activation fee Activation fee Activation fee Additional minutes Additional minutes Additional minutes Additional minutes Additional minutes Additional minutes Additional minutes Additional minutes Additional minutes Additional minutes Additional minutes Additional minutes Additional minutes Additional minutes Additional minutes Additional minutes Additional minutes Contract length Contract length Contract length Contract length Contract length Contract length Contract length Contract length Contract length Contract length Contract length Contract length Contract length Contract length Contract length Contract length Contract length Contract length Contract length Contract length Directory assistance Directory assistance Directory assistance Directory assistance Directory assistance Directory assistance Directory assistance Directory assistance Directory assistance Directory assistance Directory assistance Directory assistance Directory assistance Directory assistance Early termination Early termination Early termination Early termination Early termination Early termination Early termination Early termination Early termination Early termination Early termination Early termination Early termination Early termination Early termination Early termination Early termination Early termination Early termination Early termination Network free roaming Network free roaming Network free roaming Network free roaming Network free roaming Network free roaming Network free roaming Network free roaming Off-Network free roaming Off-Network free roaming Off-Network free roaming Off-Network free roaming Off-Network free roaming Unanswered calls Unanswered calls Use of Minutes and Expiration dates Use of Minutes and Expiration dates Use of Minutes and Expiration dates Use of Minutes and Expiration dates Use of Minutes and Expiration dates Use of Minutes and Expiration dates Use of Minutes and Expiration dates Use of Minutes and Expiration dates Use of Minutes and Expiration dates Use of Minutes and Expiration dates credit based security deposit credit based security deposit credit based security deposit credit based security deposit unlimited calls unlimited calls unlimited calls unlimited calls |
| Plans |
Data plans Data plans Data plans Data plans Data plans Data plans Data plans Data plans Data plans Data plans Data plans Data plans Data plans Data plans Data plans Data plans Data plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Family plans Free phone included Free phone included Free phone included Free phone included Free phone included Free phone included Free phone included Free phone included Free phone included Free phone included Free phone included Free phone included Free phone included Free phone included Free phone included Free phone included Free phone included Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans Individual plans My Faves My Faves My Faves My Faves My Faves My Faves My Faves My Faves My Faves My Faves My Faves My Faves My Faves My Faves My Faves Pay by the month and pay for the phone Pay by the month and pay for the phone Pay by the month and pay for the phone Pay by the month and pay for the phone Pay by the month and pay for the phone Pay by the month and pay for the phone Pay by the month and pay for the phone Pay by the month and pay for the phone Pay by the month and pay for the phone Pay by the month and pay for the phone Pay by the month and pay for the phone Pay by the month and pay for the phone Pay by the month and pay for the phone Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Pre-paid plans Rollover minutes Unlimited Talk Unlimited Talk Unlimited Talk Unlimited Talk Unlimited Talk Unlimited mobile to mobile Unlimited mobile to mobile Unlimited mobile to mobile Unlimited mobile to mobile Unlimited mobile to mobile Unlimited mobile to mobile Unlimited mobile to mobile |
| Tags |
Too many hidden fees Who's in Your Five? |



