T-Mobile Review

I've had various cell phone providers from California to Florida, Wisconsin, Illinois,  and now Texas.  All the others were mediocre compared to T-Mobile.  Each had its own good points but none had the customer service that T-Mobile provides.  To get a free phone a contract is required but as each contract term is met you can get another free phone.  I let my grandson enjoy the use of a phone on our family plan and got an astronomical bill.  He is a video freak and had downloaded many games and professed to have no knowledge of a payment required for each one.  I called T-Mobile customer service to see if anything could be done and they cancelled all but one.  What other cell phone provider would do that?  Prior to T-Mobile I had a different provider and prior to a cross-country trip I asked if I had to pay roaming charges.  They assured me I didn't.  After the trip when I received the bill each call had a roaming charge added to it.  I called their customer service and was told I had to pay it even though one of their agents had made the mistake.  Never happens with T-Mobile.