reviewer
saterry
North Vernon, IN
Great tent but TERRIBLE customer service
4 star rating

playing recreational sports
Pros

    Great size

Cons
    Very poor customer service!

JUL
29
2009

SwissGear Elite Series 3 Room Family Dome Tent — 

This is a great tent. There are two rooms and a screened porch that can become a third room. Having two (or more) people to set it up is a must.  I needed a sheet for the instructions that were ruined.  Customer service is horrible. I waited on hold for quite a long time, finally opted for "leave message for a return call as soon as possible".  I also emailed the company at their website.  They have not returned the call nor the email.  I read this comment elsewhere and chose to ignore it.  It needs to be repeated.

Don't neglect to seal the seems with a good tent sealer.  I did not and had to mop up over 5 gallons of rain puddles after a big rainy day.  My fault, I guess.

I am hoping this will be a great tent for a long time to come.  It is too early to say, I got it about 1 1/2 months ago.

 



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