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I work in retail and know the difference between good and bad customer service. I also eat out for lunch quite often. I was hungry for Subway and the nearest location to me at the time was the Longview mall. It was aboyt 3 in the afternoon, so there wasn't a line at all. There were two women working behind the counter; one white female (WF) and one black female (BF). When I approached the counter, the WF was talking on a courdless phone and and alomost seemed put out when I arrived. She actually made a sound of disgust and roled her eyes while putting the phone down. When she cut my bread she tore a large chunk of it and it looked pretty bad. Before placing it into the toaster, the phone rang. The BF with gloves on, answered the phone and handed it to the WF, who imediately stopped making my sandwich and answered the phone. The BF, without changing gloves began to continue with my sandwich. After toasting, I requested lettuce. The BF scratched her hair and then placed her hand into the lettuce. I said "excuse me" and explained what I had seen and that I didn't want a sandwich like that. She actually denide scrathing her head. Both women were rude and nasty. I wrote Subway and they actually sent me a coupon for a free sandwhich but guess what? It was only valid at the Longview Mall location.
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