I thought Student Universe was reliable until I cancelled my flight I booked through them with United Airlines and they left out very important information about cancelling flights. Before I even cancelled the flight I asked what the conditions would be, it was explained to me that I would be charged $400 ($100 from Student Universe and $300 from United Airlines) and I would receive a flight credit for the amount of the original ticket price. It was also explained that I would have to use the flight credit with United Airlines within 300 days of the original purchase date. What was not explained to me was that I have to go to the same destination. When I called Student Universe for the third time to finally book my new flight, this was finally revealed to me months after I cancelled the flight. This wouldn't be so bad if I didn't have to pay an extra $300 for the increase in the price of flights to my original destination, meaning I am having to pay an extra $700 just to be able to use the flight credit that I originally paid for. I think it is absolutely ridiculous that I am being charged all these extra fees when Student Universe and United Airlines already has my money and they can't even be clear about the details of getting a flight credit from a cancellation, even in their email they send after a flight is cancelled. So I warn you, before you cancel a flight with Student Universe make sure they tell you all the conditions and rules or you may have to pay almost twice as much as your original ticket!!