I was promised a $20 discount on my upgraded phone by one representative and then when the invoice came thru then no discount. I called back and talked to someone else and was told they couldn't give me the discount now even though my present phone was considered not compatible by the end of the year. Customer service lies and I thought Straight Talk was better than that. Now I know and will consider taking my business elsewhere.
I love their service
I have had straight talk for many years. They just came out with the unlimited plan and I think it's awesome.
Still My Preferred Service Provider
I have been with Straight Talk for approximately 5 years now. Since being a customer of theirs I have only had to call them twice for technical problems I was receiving when first signing up with them. Both of these were taken care of within the same day. I have never experienced dropped calls. Texting, a few times I do get a dialog box stating I have to download an MMS message, which does become a bit frustrating at times. When I am connected to the Internet, pages load quickly and effortlessly. Speed does slow down after you reach your limit, but the data is still considered unlimited. Not too much of a hassle if you are spending the majority of your time connected via WiFi (which DOES NOT count towards your data 4G limit). Though I have thought about going back to a contracted plan, the price and service I get with Straight Talk is equal to, if not better than any of the big name companies I have dealt with in the past.
Cheapest phone plans great service
The plans are cheaper then Other plans and I got my phone on sale I can pay for my phone when I need it I like that it's a no contract phone theirs nothing I don't like about it
Messes up alot
They need to fix there mistakes when communicating to people.
Straight talk has good Coverage!
I used straight talk's prepaid phone services for a few years now and it still has the best reception out of all the other phone carriers! Since they use multiple cell towers, they pick up cell reception virtually anywhere!
Horrible Horrible Horrible
I have been using Straight Talk for almost 9 years. Since their phones were lacking, I continually have made use of the "Bring Your Own Phone" plan and usually haven't had too big of a problem with the phones working other than them being time-consuming to set up. I've always elected to be on auto refill. For many months, I've been magically booted out of auto refill wondering why my phone isn't working, but hey, you get what you pay for, right? I thought, well, Straight Talk is cheap enough for me to put up with these headaches. I've finally decided I've had enough. With my current phone brought to the plan that is "compatible," after it was first set up, the GPS wouldn't work. After several phone calls (and hours), the GPS finally started working after I was told "That should have been switched when you were first set up." Fast forward, GPS works, but now, I am unable to see or send picture messages or use the blue tooth in my car--these are all things that worked while the GPS did not work. I called Straight Talk today (1 month later) to find out that they cannot check these things because I don't have any more high speed data to use. They told me to check my wifi connection. I explained that there is no trouble with my wifi connection. However, unless I buy more data, they will not look into it because they don't see it as their problem (even though I had plenty of data when the issue started happening). I spoke with a customer service rep and a supervisor. Neither of them were the least bit helpful. After years of struggles, this is the last straw. I can no longer stick with a company that randomly disconnects my phone AND is entirely unhelpful. Even though I love to save money, I will look elsewhere.
I use this product 0n a daily basis.I seem to have problems with network issues which is making it hard for me to like the service
Customer service might be worse but I don't see how
Love the no contract, Easy to refill card , good coverage ( If you can buy the proper phone). Needing a new phone that works with ATT, I tried local stores ( only verision version sold) so I call straight talk. After an hour explaining that verision will not work in my area, I am assured that they will send me proper phone. Three days later I receive a verision phone. After calling straight talk I am told I will have to pay to return phone. I balked and asked for manager. Finally that agree to send me a box with an RMA # so that I could return the phone but they would not assure me that they could send me a phone that would work on ATT towers. Guess I will change to something else when these 90 day cards run out.
I've used straight talk for over 6 years. The plans are great and you get more data than most providers for the money. Up until my current phone I've actually had better service and than most people....service in the craziest areas! The service is high speed and isn't laggy. However this current phone cuts completely out during phone calls and I have terrible service...could just be the phone, which I about to replace. The customer service is decent, my problems have always been resolved. Over all, this is a great provider. I will and do recommend straight talk to others.