Stearns and Foster Mattress Review

Overall 2.64 of 5 view all 14 reviews

adv414
Bronx, NY

I waste of money

neat freak, interested in comfort

MAY

2009

Stearns and Foster Mattress —

My husband and I decided to get a new mattress, and went Macy's to pick one out. We were told that the Stearns & Foster was a top of the line mattress. The mattress we picked out was a king size, firm, plush top.

Within a few months, the mattress was sagging, the stitching came undone, and the fabric started to run like a nylon. Upon calling the company we were told that this was "normal" wear and tear. I had my other mattress for 15 years, and it was still in MINT condition; so I KNOW this is not normal wear and tear. I called Macy's and they came to take a look and said it was normal. I am so upset and cannot do anything at all about it.

Now my husband'd back is begining to hurt and I am having neck problems. I am really upset,

Stearns & Foster is an overpriced, overrated product that is a rip off. I will advise ANYONE thinking about getting one, not to. What is even worse that I have bought from them before.

Stearns and Foster Mattress is recommended by adv414

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Comments about adv414’s Review

I have never been more dissapointed with a mattress or customer service for a company in my entire life. They have no customer service whatsoever. The sales person has nothing to do with the delivery people. My mattress was delivered damaged with a horrible smell and they are now not wanting to replace it. I will not recommend this mattress to anyone due to the horrible customer service.