State Farm Review

I always do my banking online and pay everything online. It's easier for me, I don't have to deal with stamps or the post office, everything comes directly from my checking account. It's a fabulous service my bank has set up. Like my other bills, I pay my State Farm insurance this way. The policy on my husband's car renewed in October. I sent payment. 2 weeks later they called saying that it was late. I checked my bank statement and gave them the date it cleared. They called the next day and said that payment had accidentally been credited to the policy for my car and I would need to send a payment on my husband's car. I did since mine was due for renewal the next month anyway.

So they called me 3 days ago to ask me who I had gotten insurance through for my husband's car and why I had switched. WHAT?? I said we didn't. they told me his policy was cancelled in Novemeber due to non payment of premiums in October. It's now mid-December. I politely explained the mix up in policy payments. They not so politely told me there was no way that would have happened. I had them look up my car policy and lo and behold, it's paid up in advance! They credited the other payment to my car as well! I said "How is it that payments are being sent to you and you let one policy lapse while another is being overpaid???" They didn't have an answer. I told them to restart the new policy ASAP.

They called to give me the quote which was WAY higher than we were paying. I asked why. They said the lapse in coverage raises the insurance. I said absolutely not. I told her "I will not pay higher rates for your State Farm's mistake! This is not my fault! I sent payment to you for this policy, I am not the one who screwed up. This needs fixed NOW or I am pulling all of my policies, homeowner's as well, and going elsewhere." They got it straightened up. But seriously, how many people could that have happened to who wouldn't have noticed the new policy was costing more?