Staples Stores

Staples Stores Reviews



Overall 3.5 star rating3.29 of 5 (by 7 users)



Staples Stores Review Summary

A popular specialty store for office supplies, Staples Stores can be found in hundreds of cities across the United States and reviewers like that they can easily find a Staples Store when they need office supplies, printers, and other items on quick notice. Reviewers also like the friendliness of Staples Store personnel and they like the large variety of office supplies offered at each location. “Staples Employees and Managers are a Pleasure”, according to one reviewer and another one adds “Staples has Great Customer Service”. Some reviewers have had issues with Staples customer service department, particularly when they have purchased a faulty piece of merchandise. But Staples Stores are still a crowd pleaser and they rank highly among Misc. Office products or services.
57% of people rated Staples Stores as 5 stars
57% of people rated Staples Stores as 5 stars%
57%
No one rated Staples Stores as 4 stars
No one rated Staples Stores as 4 stars%
0%
No one rated Staples Stores as 3 stars
No one rated Staples Stores as 3 stars%
0%
No one rated Staples Stores as 2 stars
No one rated Staples Stores as 2 stars%
0%
43% of people rated Staples Stores as 1 star
43% of people rated Staples Stores as 1 star%
43%
57% 57% of people recommend Staples Stores 43% of people don't recommend Staples Stores 43%
 

Staples Stores Comparison

5 star rating Most Helpful
Favorable Review
APR
10
2009

This is actually a review of two Staples stores - one positive experience (Missoula, MT) and one negative experience (Brattleboro, VT.)

I needed to copy and put together some workbooks for a workshop. The gent who worked with me at the Missoula location was excellent - more than helpful, personable,...

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2009 Reviewer
Conference speaker

thecomputergal
Missoula, MT
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1 star rating Most Helpful
Critical Review
DEC
8
2009

STAPLES SUCKS!!!!

i purchased a printer off of their online sales the Saturday after Thanksgiving.  I was assured the printer was in stock and available.  They ran my credit card.  They scheduled the delivery for my printer for Monday.  Monday comes, and no printer.  I call customer service and...

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reviewer
Every day computer user

merucks
League City, TX
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Staples Stores Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 5 of 7 sort by: most helpful | date | rating


D
quality conscious, Every day computer user, a busy person, running a family, getting life organized, love good quality, inexpensive items, health conscious, married

JAN
15
2008

Our closest office supply store is Staples.  We have just had the best experiences there.  They are friendly, have a great selection and reasonable prices.

They offer extended warranties that are a superb value.  We have used the warranties several times and they are awesome.

The store is always clean, well lit and the staff is extremely helpful.

They have a rewards program that is very nice, we have gotten some great deals from that. 

We have found their printer ink prices to be even cheaper than the membership stores and they have a rebate program for returned empty cartridges.

Overall it's...

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5 star rating
reviewer
athensdoll
Maricopa, AZ



D
starting a product line

JUN
4
2009

I was looking for a way to get business cards right away. I went to the Staples in Davie, Florida.

The store is very nice, I was helped by a wonderful, patient customer associate who worked with me to get the design / look I want for the card. He printed the cards but the cutter wasn't working. The extremely nice manager apologized and said he would go to another store and have them cut but I offered to go since I wanted them ASAP. Once again he apologized and gave me a $10 coupon for the inconvenience.

A real pleasure that could have easily been a real drag. Thanks Staples!


5 star rating
reviewer
million
Fort Lauderdale, FL



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D
Every day computer user, a busy person, quality conscious, running a family, getting life organized

APR
11
2009

 I do not know what I would do without Staples. I love the exceptional services that I have received. You will find me at Staples every week. It is one of my favorite stores to shop or to browse. Everyone has his or her niche, Staples is mine. I am always buying ink, copy paper, folders or folder inserts for school. I love the quality of the Dell inks. The paper that I use, gives me quality and clear copies.


5 star rating
reviewer
jayflo
Bronx, NY



D
Every day computer user

NOV
13
2009

If your interested in the ink rewards program...all I have to say is you better check your receipt before you leave the store beacuse I have now on two different occasion been cheated on my rewards for turning in my old ink. And they have horrible customer service. I will never shop there ever again, Im going to best buy from now on.


1 star rating
reviewer
strka3
San Diego, CA



D
Every day computer user

FEB
19
2008

We purchased an HP Compaq Presario computer from Staples in December before Christmas.  About mid January it started making a loud buzzing noise and kept shutting down in the middle of us working on it.  After spending almost 2 hours on the phone with first the Staples warranty company, then with HP, nothing was resolved.  After a week we called our local Staples store while having HP on another phone, and our Staples store told us to bring in our computer and it would be fixed within 48 hours.  After hearing nothing for several days (we took it in on Sunday and I called back on Wednesday)...

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1 star rating
reviewer
heicoc
Fredericktown, OH



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