Sprint Nextel Reviews

I have been with Sprint now for some time and was at one point ready to make a change BUT another part of me is OK with the service. In the beginning there was a problem with extra charges that I did not make.  That has not happened for some time and as the saying goes so far so good. As far as dropped calls....well that still happens from time to time and it used to be frustrating but again that to has not been happening of late. On the upside Sprint offer's good solid affordable plans for the budget wise person (which is good for a person like me who loves to talk...lol). —… read full review »

I live in a rural area.  Prior to deciding to get away from the Tracphone I had at the time, I decided to do some homework about which national providers were available and provided decent coverage in our area.  I settled on Sprint because I had tried out the coverage got decent reception.  Also, they were affordable, had free long distance and also offered free home long distance (up to 50 minutes per month).  Due to the fact that I traveled quite frequently at that time to the Arlington Heights IL area I felt Sprint would be the best choice for me.  I… read full review »

I have been a custome of Sprint for at least 7 years all but a brief time when i had added my account to my sistersfor walkie talkie. i reopened my account on sept 29th 2006 by repaying a deposit (had paid one before and had it returned.Now it is November and i am getting the run around trying to get my deposit returned. i recently added 2 lines to my account and until this incident i loved sprint and had recommended it to my friends not i am not so sure. —… read full review »

I used Sprint Nextel wireless phone service for about a year, but I wasn't satisfied with it at all.  Although Sprint Nextel offers pretty decent phone service in general, it doesn't have as good a range as AT&T, or T Mobile, and it is also way over priced. … read full review »

I have had Sprint for 2 years in August of 2008. I have had so many problems. I have had a supervisor hang up on me when I had a problem, I had things added onto my bill that were not requested or approved by me, and signals are getting worse. I was told recently that I have a strong signal at my home. DUH! I know that, but aren't cell phones for traveling??? I do have a great signal at home, but that is not why I have a cell phone, I use it when I am away from home. — My advice, stay away from Sprint. —… read full review »

I started service with Sprint after Southwestern-Cingular- AT&T or whatever they call themselves now tried to rip me off. I have been a Sprint customer for about 8 years now and fortunately I don't have to contact them often (knocking on wood). I only seem to have a few problems when I change plans or upgrade my phone. Let's just say it is way harder for an existing customer to change phones that for a new customer to start new service. My only BIG gripe is the cost but for the capabilities I want for my phone all carriers will cost about the same or even more. I can't say I understand how… read full review »

I have had nothing but problems with sprint. i have never got  mail in rebate from when i bought the phone when i called the customer service line i was told " mam..you never bought a phone" when i asked how is that possible when you pulled me up in your computer system and you know what phone i have i was put on hold for 15 minutes until i was hung up on..after hours and days i have spent trying to talk to  customer service(Who barley speak English)i was told it has expired know and there was nothing they can do about it now. its been over a year now and my phone broke i went to… read full review »

Sprint is able to provide cell phone service for a good price and intially seem very customer friendly. However, their phone break easily and it is very hard to get Sprint to fix them. First of all there are very few Sprint stores that do repairs and second, those repairs take forever to be completed. Also they try to pressure you into the more expensive repair option by neglecting to tell you about cheaper options. For example, the charger port on my phone wasn't working. The Sprint people said I would have to buy a new phone, but when I took my phone to a generic cell phone repair shop in… read full review »

While I personally am not into cell phones and only use when I need to get a hold of someone and not daily talking, I can say that we are NOT happy at all with Nextel anymore. There are so many places in our area that we loose service and one town in particular we are never able to maintain services or use. The few times using customer service was no the best, nor the worst. We have a local dealer in town and they have always been helpful. I personally think way too much money for what we use. Hubby likes the walkie talkie feature and uses it alot but he has been talking about switchinb… read full review »

I was a long time user of Altel and was extremely satisfied with my service and did not wish to leave them. However, I did want to lower the cost. — Sprint offers my employer discounts to employees of 23% on service on all plans. thats Family plan, free roaming and long distance. I have 3 phones. We are frugal in their use and share 750 minutes for much less that altel because of this tremendous discount. Call your HR department and see if they have something similar. —… read full review »

I don't think sprint is good for the average person. Business can afford it but dam their bills are too high for an average single mother to afford. Their service is horrible and I downloaded one game and they charged me for 4. I think T-Mobile is a better company to go with for service their cheap for the average people can afford not no $300 a month for one line.If you go over your minutes its $.45 per… read full review »

It seems that the few times I've had to call I get terrible customer service associates.  They are usually really rude and I can't understand them half the time.  There also is always a lot of background noise.  —  I get dropped calls at my house frequently even though I live in a major city.  I also think their rates are getting too high. —… read full review »

I am a current nextel customer and I cannot wait to get out of my contract! They charge ridiculous amounts for any and everything that they can. I had a 300 phone bill for going over on my minutes. With the new phone companies such as Criket that offer the flat rate for unlimited everything why would you continue to get raped by these cell phone… read full review »