2008 Advisor
LindaBee
Williamsport, MD

Can you hear me yet? Nope, dropped call.

2 star rating

dependent on my phone, I believe in honesty
Pros

    no charge roaming

Cons
    any new phone requires new contract, poor customer service, customer service not helpful, lose signals even with 4 bars, limited service area, Can't get good signal inside my house

MAR
10
2008
Can't hear me?    That's because my call just got dropped....again.   We have a limited choice of service in our area so went with Sprint after trying 2 other companies.   At first, it seemed like this was the service we wanted, needed & had.  But, as the year has gone by, our service has gotten worse.   Our calls are dropped, we receive static on the line, at times the phone does not ring with an incoming call til about an hour after the person called, and their service is totally undependable.   We really wanted this to work here at home also in case our landline went out.  But, if we move around while talking, we lose our signal.  We have one spot in the house that if you sit still, don't move your head, you can usually get through a short call but don't push your luck.   Now, on the good side.....our bill for Jan. was $22.16 and Feb. was $1.00.   Don't ask me what the problem is.  I spent over an hour on the phone with a representative one night who said he had never had someone call in to say their bill was to low.   He SAID he got it worked out but we shall see when our March bill arrives.   Basically he said that when they merged with Nextel, our records were lost & we were only being billed for the tax.  If they want to continue with that, it's fine with me.  I've tried to work it out....will be interesting to see what's next with them.



I_thumb_down Sprint Nextel is not recommended by LindaBee

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I_comment_shdw24 Comments about LindaBee’s Review

 


wkjp213 wrote on Sep 6, 2008 at 12:44AM

Dear LindaBee, unfortunatly youre story is not unknown in all service providers. Alot of people who have issues with cellular phone service in their house. But, depending on if you had sprint or nextel, it roams off of most other carriers so even if you switched carries youd get the same service in your house, its most likely your house not the service. The merger did cause alot of bill screw ups and be happy you got a LESSER bill instead of more haha, all of the bill issues from the merger should be fixed though.

ethomas wrote on Jun 1, 2008 at 1:48PM

I agree with LindaBee's review. I have experienced the same problems since the merger of Sprint and Nextel. All that LindaBee said and then some is the problem with this company and their poor service.

SpokaneMan wrote on Mar 10, 2008 at 3:13PM

The "no-roaming" isn't so great with all of those additional problems is it? Thanks for warning the rest of us about it! I hope that you can get out of your contract with them.

RudiXeno wrote on Mar 10, 2008 at 1:43PM

Well said. I've used them. I feel your pain

2 star rating
"So So Service"
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3 star rating
"they have good rates but poor customer service."



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