NiaKarina
Portland, OR

Wretched customer service..three months to solve a problem

1 star rating

Tired of being put on hold
Cons
    15 min on hold & still no resolution, poor overall experience, not compatible with other networks, unauthorized plan changes, Can't get good signal inside my house, Phone incompatible with other networks, billing never up to date, unexplained charges, Plan changes, They charge for unexistence usage!, digital signal not always available, many hidden charges, not good service, bad service, poor customer service, customer service not helpful, poor signal in valleys and high mountain, Service is not customer oriented, expensive phones, extra unknown charges, Too Expensive, lose signals even with 4 bars, have to watch bill closely, supervisors hang up on you, Poor rebate program, not friendly to existing customers, lose signal inside sometimes, limited service area, any new phone requires new contract

APR
18
2008

After receiving my FIRST bill and realizing I had been overcharged around $300( My sister and I had opted to get two phones on one plan) ..I called to ask why we hadn't been given the plan we had purchased which was around 1000 min not 500. I was told to fax in my purchase plan (or receipt) ...I did. Then I was told ...(wait for it)....... to go ahead and pay the bill and THEN they would credit it to my account....and not all of it mind you....only around two hundred...LOL.....I wondered what planet I had been transported to where you owe someone $$$ and choose how much you will be paying back....I talked to everyone and their mother at customer service ( and other depts...I lost track)...went into several sprint stores and FINALLY after three months ( and no phone service because I refused to pay till it was resolved) I got it taken off my bill.

Switched to Cricket...NO SURPRISE!!



I_thumb_down Sprint Nextel is not recommended by NiaKarina

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I_comment_shdw24 Comments about NiaKarina’s Review

 


Caprig wrote on Apr 21, 2008 at 11:10AM

I had the same problem with MCI some time ago- it was over a year before they stopped harassing us for false charges! How do you like Cricket?

4 star rating
"love 7-7 service."
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4 star rating
"Better signal than any other provider I've tried"



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