Spirit Airlines Reviews

Overall

2.27 of 5 (by 30 users)

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Spirit Airlines Review Summary

If you’re simply trying to get from Point A to Point B for cheap, our reviewers rate Spirit Airlines as a good option. But our members forewarn that “you get what you pay for”. While Spirit Airlines is very affordable and easy to book online, there are drawbacks. Spirit Airlines maintains their low price by keeping the fares low but charging for services. Service charges are applied to “pretty much everything” like baggage checking, drinks, coffee, tea, snacks, etc. But, if you are a last minute traveler or traveling with a group and looking to save some money, Spirit may offer the perfect airline option . Compare Spirit Airlines to what others say are the best airlines and worst airlines.

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	43%

33%

67%

Spirit Airlines Comparison

Most Helpful
Favorable Review

Fly for CHEAP...but expect your flight to change!

OCT

2007

Do you like to travel? Do you cringe when you see airline ticket costs? — Then check out www.spiritair.com and join Spirit Airlines $9 Fare Club. It's free! — After joining the $9 fare club, you will receive weekly emails with all of Spirit Airlines deals. … read full review »

pleasure traveler, love to travel

CrystaBush
Garden City, MI

Most Helpful
Critical Review

Spirit Airlines Is Not Worth Flying

MAY

2008

There's been a wave of airline cutbacks in service over the past few years, and customer satisfaction levels for all U.S. flag carriers are at historically low levels. Customer-hostile business practices introduced by cut-rate airlines like Spirit are part of the reason. Seeing passenger-hostile… read full review »

love to travel, expecting good, fair service

mrkstvns
Austin, TX

Spirit Airlines Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 30 sort by: most helpful | date | rating

helpful
votes

Jets by Airbus, seats by de Sade

budget conscious traveler, family traveler, business traveler

APR

2008

Just last week, while my daughter had her spring break, we decided to fly up to NY to visit my eldest daughter and my 9 month-old grand-daughter. Well that's not quite right, we decided about a month ago. — Everyone warned us the fares would be savage, and on most other airlines that was indeed the case. So I visited Spirit Air's web-site and booked the three of us a round-trip ticket for a total cost of less than $700. I thought that was pretty good, in fact great. — I was under no illusions. I've flown this airline before. Okay, so in the last year… read full review »

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RudiXeno
Boca Raton, FL

helpful
votes

Spirit Will Get You There, But......

love to travel, special needs traveler, practical, interested in comfort, an avid online shopper, a homeowner, like good service

AUG

2008

I have used Spirit Airlines several times for trips. The main reason I use them is because the airport I fly out of is only 15 minutes away and Spirit is the only Major carrier using this airport. The few other carriers located in this airport are private charter services. This results in virtually no delays or waiting for a runway to clear. This doesn't mean that delays due to weather aren't possible. — I, luckily, have never been delayed on a Spirit flight. — When I book my seats I always opt to pay a little more for what Spirit… read full review »

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mysticstarfish
Tuckerton, NJ

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helpful
votes

What a nightmare!

budget conscious traveler

JUN

2008

Spirit Air's pricing is reasonable, but their customer service is incredibly bad! — I first suspected doing business with them was going to be an ordeal when I tried to find their phone number on their website. It's not proudly and prominently displayed (my interpretation is that they're not real keen on hearing from you). I finally found their number tucked obscurely away in their FAQ section. — When you find it, and you phone them, expect to get a busy signal 80% of the time. On the one in five chance you do get thru to their voicemail… read full review »

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TWFlash
Cocoa, FL

helpful
votes

Not worth it ...

love to travel, not afraid of flying, family traveler, married, a frequent traveler, Every day computer user, a person who enjoys quality

DEC

2007

If you're looking to get somewhere with absolutely no amenities and/or baggage, this airline is your best bet. If you travel frequently, don't bother. This airline brags about its cheap fares, but don't tell you in advance (unless you actually go in and read all of their fine print beforehand) that you will be charged for pretty much everything a la carte. I was shocked when I didn't see a change machine for the lavatories. You're allowed one carry-one (+plus a handbag if you're female) otherwise it's $5(on the web)/$10 (at the airport) to check your first 2 bags in and $100 for each… read full review »

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jfeather
Wauconda, IL

helpful
votes

Worst Airline - Ever!

Frequent Traveller!

DEC

2007

SPIRIT Airlines is the classic dilemma: the fares are comparatively inexpensive (even after the hidden charges) but you give up a significant amount of service that makes travel comfortable. — First, customer service is non-existent. Waiting times for phone reservations are long, flight attendants are often rude, and even the CEO has contempt for his customers. — Second, the company is attempting to make the airline experience a la carte. In other words, instead of paying one price for all services, you pay for things along the way. A few bucks to… read full review »

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Cosmocat
Henderson, NV

helpful
vote

Spirit Airlines makes you earn your savings

irritated by bad web sites, a travel junkie, tickled by bargains

SEP

2008

Spirit Airlines is a mixed bag. — Spirit is a low-cost carrier with lots of hard-to-believe deals, including $9 one-way flights. (That is not a typo!) So yes, you'll save money if you book and fly on Spirit. LOTS of money over time, if you're diligent. But you'll probably earn that money in time spent. Here's the scoop. — The $9 Fare Club GOOD NEWS — Spirit's web site, spiritair.com, has a feature called "The $9 Fare Club." For $39 a year, you can sign up to be a member. This means you automatically… read full review »

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LibbyMcMillan
Sanibel, FL

helpful
vote

You get what you pay for with this lackluster airline

love to travel

FEB

2008

I've flown Spirit several times. Each time is a different experience. The price is always great. More times than not, their fare beats all others leaving from Detroit Metro airport. They are a good choice if you're not set on specific travel dates and times. While they gave lower fares, the flight choice is more limited than other airlines. Booking is easy online. Nothing confusing about the web site. They do charge for checked baggage now. You can do that prepaid or at the airport, prepaid is cheaper. I prepaid when I booked. Even… read full review »

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mnasmom3
Eastpointe, MI

helpful
vote

their customer service is the worst I've ever seen.

flying solo

APR

2008

I have tried calling due to one incorrect number (of a 9 number sries) entered on their website and received a busy signal on the 800# for 3 whole days, when I finally got through, I was on hold for over an hour, and the number they gave me to call and correct this, was, you guessed it, busy. — I was charged on my credit card by them, for a charge I never placed. Though my credit card, was reimbursed, I never received a response when I told CS of this problem, though I was told someone would contact me within 48 hours. — Last, but not least, I filled out… read full review »

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ski2008
Vail, CO

helpful
vote

The worst, constant nickle and diming

MAY

2008

Impossible to get through to customer service on phone. On hold for over 1 hour before hanging up. No reply yet via online customer help. Bags are supposed to be $5 for first bag prior to June 10, 2008--unable to prepurchase online for the $5 rate. On top of that, the $10 prepurchase does not work either! I have no doubt I am in for a huge hasell at the airport. I HATE to be nickled and dimed for everything. And the price of $160 for FLL-ISP is not even that cheap. I chose this airline becuase it is a nonstop flight, but absolutley will not fly them again. —… read full review »

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traavelkellie
Boynton Beach, FL

helpful
vote

surpirse extra charges

expecting good, fair service

NOV

2007

I just joined the $9 mile club, so I can't comment on that yet, but I just recently flew Spirit and was surprised at the extras that were charged! First to check bags at the curb it was $2 per bag plus gratuity - Then it cost $10 per bag for all check ins. ($5.00 if paid on line before hand). Then once I was aboard I found out no more compliment drinks including coffee, water and soft drinks. I was contstantly opening my wallet for all the… read full review »

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misjay
Lambertville, MI

Spirit airlines: spirit of deception

flying solo

JUN

2008

Spirit airlines is hands down the most inferior airline I have ever experienced. It suffers from: (the following list is based on multiple and consistent experiences, each example can be backed up with at least three incidence) — — 1) The most delays: —… read full review »

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doesitmatter
Astoria, NY

worst flight ever.

love to travel

AUG

2008

i do not even want to give one star. this is was by far the WORST flight i have ever been on. my first and last time on spirit. we were scheduled to depart laguardia at 3:30 pm. we sat on the runway for about 3 hours for no apparent reason and "air traffic control" was blamed for everything that went wrong. there was no attempt at organization at the gate. the flight was overbooked and people were given duplicate seats so a few people were asked to give up their seats and go with the next flight. — the return flight was an absolute NIGHTMARE. we were… read full review »

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lmmmm
New York, NY

Horrible customer service. Disregard for their customers

JUN

2008

I'll keep this short. Today is saturday. On monday I took the first round trip flight to Florida from Boston. Didn't arrive on time, no big deal. I left Friday morning, flight left late and again arrived late. — — I go to retieve my luggage, it never shows up, there are no Spirit Representatives around, I and several other passangers wait at the AirPort for an HOUR AND THIRTY MINUTES, before we finally find a rep, who happens to be strolling by sipping on a straw of her cup of soda. Great, they seem to only have one spirit employee at the entire AirPort and she was on an at least… read full review »

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TDN
Cambridge, MA

Reviews of Spirit Airlines

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