Three months ago I began renting the tall, round and black water stand. I also began with two five gallon water jugs and the complimentary pack of individual water bottles. This particular model dispenses both cold and hot water. Since it was hot here at that time, I had my driver show me how to turn the heating element off. Mmmmm....the first glass of cold water, I was hooked! I do wish that the water would come out colder than it does. Customer Service has been outstanding. Whenever I have called the company because I needed my delivery date changed or to decrease the number of water jugs, they have been pleasant and very professional. They even have the driver come into my apartment and change the jug out for me because I have Osteoarthritis in my knees and shoulders. The only reason I didn't choose "Very Good," is because there was a very late delivery and I had waited at home all day. The delivery was after hours, and I was told by the driver told me he hadn't picked up his water until 12:00 p.m.. My wanting the water to be colder is another reason that I chose, "Good." You can trust this company and that is the most important thing to me.