Southwest Airlines Review

Overall 4.23 of 5 view all 214 reviews

aubrav
Clarksville, IN

Safest, Friendliest, Most Affordable Airline Ever! For Families

budget conscious traveler, into romantic getaways, family traveler, value conscious, basic traveler, cost-conscious, a bargain hunter, expecting good, fair service

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Pros

on time most of the time, gets me to where i need to go, Smooth, simple, trouble-free., friendly no-hassle service, great customer service, allows one-way ticket purchase, Great for families with kids, Humorous flight Staff, Laid back atmosphere, nice price

Cons

You can't go wrong with Southwest!

APR

2008

After our horrible encounter with American Airlines last year, we decided to stick to only Southwest to avoid anything similar ever happening again. In March we took the family on Southwest for our vacation. There were 2 adults and 3 children. Not only did we get tickets for $239 each total, we got the best service for our kids we could ever hope for. Southwest offers a snack pack on their flights that includes 100 calorie chips a hoy crackers, a salami stick, and cheese and crackers. We each got one of those along with a handful of peanuts every hour we were on the plane. Then the flight attendants continuously came by to give our kids pretzels and more peanuts, and even a bag of chips. I know this is not the case, but it almost felt like our kids were getting special treatment because the staff was just so conscious of the fact that kids need to be entertained on airplanes. We had gotten so many snacks on the flights to our destination and the flights back, that we took a grocery bag home full of them. Since the kids hadn't really been on a plane before, they asked some questions, and the attendants happily answered them. After these flights, we will definitely never fly another airline, no matter what the cost. That doesn't really matter anyway because Southwest is one of the most affordable airlines. They are the only way to fly!