Sound of Sunrise - Lauderhill, FL Review

I called this location yesterday to advise of a problem I was having with my alarm system that was installed there (mind you, they've had to fix it 2-3 times since it has been installed because they do a poor job). The elder man that works there told me they open at 9am on Saturday. I advised that the car would be brought before 10am. Upon my arrival, the instant I opened the door, I was looked at with the most angry face by this elder man. I made my way to the counter and advised about the phone call the previous day. He immediately raised his voice and started yelling at me that I had a 9am appointment, which I did not. He pointed to the window and says "What am I supposed to do? I have all these cars here! You were supposed to be here at 9am!" then continued on and on about how much of an idiot I am. I don't know if he did this because I am female, but I've never had a man yell at me and berate me in a place of business like this in front of two other customers who were sitting in their makeshift waiting area. I explained the conversation the previous day, and he wouldn't have any of it, just continued making me look like a fool in front of everyone. He was cursing at me even as I turned around and was walking out the door (because I couldn't take anymore berating). There were still words he was yelling out as I left his location. Not once did I insult him nor raise my voice. Customer service in any business should be number one priority, especially a business that doesn't know how to install alarms properly (hence why I've had to have them fix this darn thing several times already because they like to rig installations). I would definitely warn against visiting this location. They will treat you in the nastiest manner and don't care about your business, they also do a poor job at alarm installations. Don't trust them with your car!