Good hardware, poor service, poor support.
willing to pay for quality, Every day computer user, a laptop user, very demanding of my computers, a pc-user, a comparison shopper
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DEC
14
2007
Sony VAIO VGN-SZ450N/C PC Notebook —
I purchased the Sony Vaio VGN-SZ480N when my previous computer failed. I shopped for about 6 months before making the decision of what computer to purchase and settled on this one. The size is great for travel. The screen is large enough to use and not feel cramped but still fits in the spaces I need it to. The bag required to carry the computer is small enough to still be a carry-on and hold the other stuff I want with me.The hardware is good. Brand names on most everything, but not the best quality. The case is well-built, but there are spaces at the joints that are a little too large for my taste. The materials contribute to an expensive, well-built appearance and a refined look. The monitor is good, but has color variations along the bottom edge that are a little too obvious on white or other solid colored backgrounds or screens.
The service has been atrocious. I had software failures immediately. The operating system seemed ok, but the Sony backup and administration software crashed every time I tried to use it. Sony support was helpless but did send me a set of backup system restore disks.
I had a hardware failure inside of 4 months owning the system. I had purchased in-home service, and after 6 hours on the phone with Sony they determined that it was a hardware failure and dispatched a repair person. Keep in mind tha tonly about 45 minutes of the 6 hours was actually used talking to someone, the rest was in phone menus and hold times, or in calling back after being hung-up on.
The in-home service person attempted to repair the system, but the wrong parts were shipped. He failed to put the computer back together properly, leaving a huge gap in one side of the case. The second time he had to reschedule 4 times and send someone else. This repairman didn't know what he was doing, didn't have the right parts, and managed to damage the keyboard, LCD screen, scratch the case and corrupt the hard drive.
To repair this damage took 5 calls to Sony, three letters to the office of the president and shipping the computer back to the repair depot twice. The repair depot called and argued with me over the damaged keyboard. I had the office of the president of Sony USA agree that the keyboard was damaged, yet they almost refused to replace it.
So after all this, the computer has been rock solid. Next time, however, I am going straight to the top. No dealing with the tech support.
Sony VAIO VGN-SZ450N/C PC Notebook is recommended by AZGLI
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