I've had my softub for 6 years and love it. I use it year round, have had no problems with it . A couple things I really like about the softub over a permanent tub: 1) its easy to move around. I have it in the far back corner of my yard in the summer, so may patio is used for the usual patio furniture, then when I am emptying and cleaning it in the fall I move it (by myself) to my patio so its just steps to the door (important in Ontario winters!). 2) if you do have any issues with the motor, you can just bring the hydromate in to the shop, unlike permanent tubs where everything is built in and you need to pay for someone to come to you to repair it. I just replaced the gaskets on it myself. No problem. So I think its a great tub and can't imagine not having it. I've never had any problems like the ones mentioned here, vinyl cracking, motor shutting off, etc. Stay on top of the chemicals and you'll be fine.

getoutside

Ottawa, Ontario

Leaking from the inside and motor quit working after 2 yrs in a cold jaunary month in minnesota. Water was completely drained and motor still running but temp drop to 20 degrees f. Inside the tub was solid ice . I touched the vinyl and it cracked. Told them what happened the blamed us . Told us we cut the vinyl with a sharp object which cause the leak the it caused water to go into the inside filter then in return caused the motor to drop temperature. We saw the vinyl crack before our very own eyes due to the freezing temperature outside. They refused to cover it. The dealer said he felt sorry for us and willing to replace the viynl and fix the motor for 900. We had no choice we paid him 900. He said he did air pressure tests and everything is as good as new. We picked it up Saturday 6/25/16 after bringing it ourselves. We filled it up with water afyer almost 2 hrs water was filled up . We turn it on. It leaked water again in the same area it did before. We noticed it right away so we turned the motor off by unplugging it to avoid any further damage as it did in January. Now is June summer time , so the inside tub didn't turn to ice. No crack this time. But same exact issue. Called the dealer right away told him, he blamed us again! He said it's because when we put in the filter on we were not suppose to turn the filter at all. He ask me if we did. I said yes. He said by doing so I broke the seal to the tub. The filter holder or called cover is hard plastic with metal screws, I don't see how can a seal be broken that causes the tub to leak from the inside. I don't even see a seal that he is talking about. What I see is a hard plastic cream color cover with 2 small screws holding the cover. The filter is suppose to just connect to . I'm thinking it's the pipes inside the tub. Softub refuse to take responsibility. I'm out almost 5k total. I will file a lawsuit

Jlifang07

Ramsey mn

We have only had our soft tub for 4 years. The lights stopped working only after 1 year and now the motor stopped working. Called our local person who we bought the tub from and he forwarded our issue to there corporate manager. They wanted us to pay for shipping and for the repair which would cost us $375. I don't think only after 4 years should the motor stop working and they are not willing to give us any breaks on the costs. My advise is not to purchase a soft tub.

MicheleRY

Pittsburgh, pa

My hot is my "secret addiction". Unless there is an electrical storm near by I use my Soft Tub every night. It is where I go to be alone and to talk to God. The combination of my talks and my Soft Tub assure me of a good nigh's sleep.

Quiltinnana1

Stanton, MO.

Do NOT buy a Softub!!! The vinyl is junk. I wish I wouldn't have gotten rid of my old one. Mine is on an enclosed back porch and I use it all winter. The winter before last was brutally cold and where ever I leaned over on it is now all cracked. I dealt with Hotub Express and even though they admitted to changing the original vinyl they were using, they refused to re-skin it. They dragged me along for almost three months to just tell me they weren't going to do anything about it. I would also like to add that I am pretty sure with the way the jets are placed (higher than the older models) that there would be no way that four people would fit without the water spilling over. With there being so many hot tubs on the market, don't waste your money on these.

pinkrepak

Rochester, NY

We have had our Softub 300 for less than a week and it has worked 2 nights out of 5. It constantly kicks out on motor overload and takes HOURS for it to reset and then it may or may not start back up. Very frustrating for a $4500 purchase. But, that in itself, is not the issue. After contacting tech support 3 times and being spoken to in a rude and condescending manner by Ron Dukes (tech) I was connected to Kyle Leonard, Service Director for Softubs. Now, we are having to send VIDEO to him to prove that the GFI and the Control Panel are reading what I said they were. For that money, THEY should be jumping through hoops, not us. They should have sent us a new motor/pump unit immediately! We'll see what happens next week as Kyle's Team "evaluates and reviews" the video. At this point, we are NOT optimistic! Looks like a battle is brewing! BEWARE!

Deniro

Fairfield Bay, Arkansas

We've been Softub customers for about ten years now and we are just about to upgrade to this bigger model which will give us more leg room and has extra perks which the smaller models don't have available. This includes a folding cover which can be easily removed(our current softub is one piece and very heavy to lift off at times), has lights inside the tub, several more pulsating jets to massage certain parts of your body, and has a strap lock which goes underneath the softub, then meets at the top where it is locked to prevent any kids or others from getting into it. We also get a bit of a price break by trading our old tub in. The big softub is suppose to hold up to six people in it, but as long as it can hold four people comfortably, I'm happy. All you need to have is a place to put it (We're putting ours on our deck outside) and have a 110 electrical outlet. I prefer the softub to the hard shell hot tub models you see at spa places. There, your limited to where you can move or position yourself.

mremn

Minneapolis, MN