4.4
36,009 reviews
Other Health & Beauties:
  • Average: 4.6
  • High: 5.0
Soft Surroundings

Summary

Soft Surroundings is a multi-channel retailer selling women's apparel and accessories with a focus on luxurious comfort and style; as well as home accessories, bedding, furniture and beauty products.

Read 36,009 Reviews

REVIEW SNAPSHOT®

by PowerReviews
Soft Surroundings
 
4.4

(based on 51363 reviews)

Ratings Distribution

  • 5 Stars

     

    (33807)

  • 4 Stars

     

    (9076)

  • 3 Stars

     

    (4920)

  • 2 Stars

     

    (1841)

  • 1 Stars

     

    (1719)

Most Liked Positive Review

 

This time was find.

This time was find. I had placed an order prior...see below. N


‎4‎:‎31‎:‎18‎ ‎PM : CustomerMary Miller: Initial...Read complete review

This time was find. I had placed an order prior...see below. N


‎4‎:‎31‎:‎18‎ ‎PM : CustomerMary Miller: Initial Question/Comment: I am buying 2 Queen size silk pillowcases and should be getting 20% off per your ad and it is not showing up in the bag with 20% off. What do I do?

‎4‎:‎31‎:‎23‎ ‎PM : SystemSystem: Welcome to Soft Surroundings. One of our customer care agents will be with you shortly.

‎4‎:‎31‎:‎28‎ ‎PM : SystemSystem: Edik has joined this session!

‎4‎:‎31‎:‎28‎ ‎PM : SystemSystem: Connected with Edik. Your Reference Number for this chat is 316582.

‎4‎:‎31‎:‎28‎ ‎PM : AgentEdik: Hello, my name is Edik. I will be more than happy to help you.

‎4‎:‎32‎:‎33‎ ‎PM : CustomerMary Miller: Silk Pillowcase
#6831983500
Size: Queen
Color: Bronze
Status: In Stock

$39.95

2

$79.90

$79.90
$11.95

Items Total:
Estimated Shipping:

$91.85

Sub-Total Before Tax:

‎4‎:‎32‎:‎53‎ ‎PM : CustomerMary Miller: This is my order.

‎4‎:‎33‎:‎09‎ ‎PM : CustomerMary Miller: They are charging me the regular price and not giving me 20% off.

‎4‎:‎33‎:‎33‎ ‎PM : AgentEdik: Thank you. Please hold for just one moment.

‎4‎:‎34‎:‎28‎ ‎PM : AgentEdik: Mary please place the order and reply the email with the promotion and your order number and we will be more than happy to make the manual adjustment.

‎4‎:‎35‎:‎12‎ ‎PM : CustomerMary Miller: Silk Pillowcase
#6831983500
Size: Queen
Color: Bronze
Status: In Stock

$39.95

2

$79.90

$79.90
$11.95

Items Total:
Estimated Shipping:

$91.85
Ok hold on

‎4‎:‎36‎:‎23‎ ‎PM : AgentEdik: We will be more than happy to make the manual adjustment when we receive the email.

‎4‎:‎36‎:‎28‎ ‎PM : AgentEdik: Is there anything else I can assist you with today?

‎4‎:‎37‎:‎59‎ ‎PM : CustomerMary Miller: Your Temporary Confirmation Number is: 0532288299

‎4‎:‎38‎:‎33‎ ‎PM : AgentEdik: Thank you for your order. Once the order downloads to our system, I will make the necessary adjustments. I will then resend your email confirma

VS

Most Liked Negative Review

 

Bad experience.

Bad experience. Before placing my order, I called the 1-800-240-7076 Customer Service # and asked if there were any coupons or discounts that I could apply prior to placing my order...Read complete review

Bad experience. Before placing my order, I called the 1-800-240-7076 Customer Service # and asked if there were any coupons or discounts that I could apply prior to placing my order as the shipping alone seemed exorbitant. I was told that I could get $10 off the shipping, BUT I had to place my order 1st, then it could be adjusted, but I needed to give it a few minutes after placing the order before I could call back to have the discount reflected. I did as instructed (believe the rep was "Caesar"?). Called back and talked to "Flora"? and gave her the temporary order # and she told me I would get the $10 discount but I need to give it another 15 or so minutes and call back to get the adjustment, she also told me that there would be no problem as the card would not actually process until the next day. I have out of town company and got tied up until around 10:45 pm. I called again to request the $10 adjustment. Spoke with "Christopher" and he didn't know why I was told I could get a $10 discount. I called before I placed my order as the discount was important in my determining whether to place the order at all. I had 2 reps prior to talking with him that both told me I would get the $10 discount, yet he told me it was too late and it needed to be done prior to placing the order. Infuriating! I did as instructed. He then told me he could give me $5 refunded to my credit card . .if he could refund $5, why couldn't he refund the $10 that both previous reps told me I would get? He also told me there was no record of my order having any reps previously assisting me - WHAT? I didn't make this up. Overall my experience has been lousy. $5 off shipping is still more than USPS would charge any Joe Blow off the street to ship an item using their flat rate medium box, which both of the ordered items would easily fit into, and I KNOW Soft Surroundings has deep shipping discounts with carriers. I feel ripped off and will most likely never buy anything again from SS

Reviewed by 51363 customers

Displaying reviews 1-10

Back to top

Previous | Next »

 
5.0

Very quick and easy shopping experience.

By 

from US

Comments about Soft Surroundings:

Very quick and easy shopping experience. Thank you.

 
1.0

Not so great that you do not offer free shipping like man...

By 

from US

Comments about Soft Surroundings:

Not so great that you do not offer free shipping like many, many other online catalogs do. At least offer free shipping placed on a minimum order.

 
5.0

quick and easy

By 

from US

Comments about Soft Surroundings:

quick and easy

 
1.0

It was so frustrating trying to place my order.

By 

from US

Comments about Soft Surroundings:

It was so frustrating trying to place my order. I really wanted a (M) size in the ivory pants, but it wouldn't take a (M), so I bought a (L). If I can have a Medium, PLEASE SEND ME A MEDIUM in Ivory, instead. Next, I do not want to change my permanent address. I am, heading to Florida and want this order sent to Florida, but that is not my permanent residence. Next, I am staying at a condo, which I couldn't put my unit # on the correct address line. Next, I did have a $10 coupon which was so aggravating to put it in that I gave up after 1 hour of trying to do my order. This was a nightmare.

 
5.0

good

By 

from US

Comments about Soft Surroundings:

good

 
5.0

great

By 

from US

Comments about Soft Surroundings:

great

 
5.0

Very easy website to use and checkout was easy too.

By 

from US

Comments about Soft Surroundings:

Very easy website to use and checkout was easy too.

 
4.0

Directed to Facebook confused me.

By 

from US

Comments about Soft Surroundings:

Directed to Facebook confused me.

 
5.0

enjoyed the shoppimg

By 

from US

Comments about Soft Surroundings:

enjoyed the shoppimg

 
4.0

EXCELLENT 5 STARS

By 

from US

Comments about Soft Surroundings:

EXCELLENT 5 STARS

Displaying reviews 1-10

Back to top

Previous | Next »