4.4
177,512 reviews
Other Clothings:
  • Average: 4.6
  • High: 5.0
Soft Surroundings

Summary

Soft Surroundings is a multi-channel retailer selling women's apparel and accessories with a focus on luxurious comfort and style; as well as home accessories, bedding, furniture and beauty products.

Read 177,512 Reviews

REVIEW SNAPSHOT®

by PowerReviews
Soft Surroundings
 
4.4

(based on 177512 reviews)

Ratings Distribution

  • 5 Stars

     

    (121517)

  • 4 Stars

     

    (28871)

  • 3 Stars

     

    (15633)

  • 2 Stars

     

    (5937)

  • 1 Stars

     

    (5554)

67%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Great shopping as usual!

Great shopping as usual! Love Soft Surroundings furniture! And appreciate a sale!

Great shopping as usual! Love Soft Surroundings furniture! And appreciate a sale!

VS

Most Liked Negative Review

 

Bad experience.

Bad experience. Before placing my order, I called the 1-800-240-7076 Customer Service # and asked if there were any coupons or discounts that I could apply prior to placing my order...Read complete review

Bad experience. Before placing my order, I called the 1-800-240-7076 Customer Service # and asked if there were any coupons or discounts that I could apply prior to placing my order as the shipping alone seemed exorbitant. I was told that I could get $10 off the shipping, BUT I had to place my order 1st, then it could be adjusted, but I needed to give it a few minutes after placing the order before I could call back to have the discount reflected. I did as instructed (believe the rep was "Caesar"?). Called back and talked to "Flora"? and gave her the temporary order # and she told me I would get the $10 discount but I need to give it another 15 or so minutes and call back to get the adjustment, she also told me that there would be no problem as the card would not actually process until the next day. I have out of town company and got tied up until around 10:45 pm. I called again to request the $10 adjustment. Spoke with "Christopher" and he didn't know why I was told I could get a $10 discount. I called before I placed my order as the discount was important in my determining whether to place the order at all. I had 2 reps prior to talking with him that both told me I would get the $10 discount, yet he told me it was too late and it needed to be done prior to placing the order. Infuriating! I did as instructed. He then told me he could give me $5 refunded to my credit card . .if he could refund $5, why couldn't he refund the $10 that both previous reps told me I would get? He also told me there was no record of my order having any reps previously assisting me - WHAT? I didn't make this up. Overall my experience has been lousy. $5 off shipping is still more than USPS would charge any Joe Blow off the street to ship an item using their flat rate medium box, which both of the ordered items would easily fit into, and I KNOW Soft Surroundings has deep shipping discounts with carriers. I feel ripped off and will most likely never buy anything again from SS

Reviewed by 177512 customers

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5.0

Reviews suggest the sizing may be too big, so I'mnNot sur...

By 

from US

Comments about Soft Surroundings:

Reviews suggest the sizing may be too big, so I'mnNot sure about the chosen size will be correct, but the return policy is so easy, I'll just exchange if it's too big. Looking forward to receiving the dress!

 
2.0

Ship dates are disappointing.

By 

from US

Comments about Soft Surroundings:

Ship dates are disappointing. This has been a problem the last 2 years and the reason I have shopped less.

 
5.0

Easy.

By 

from US

Comments about Soft Surroundings:

Easy.

 
5.0

I enjoy shopping from soft surroundings

By 

from US

Comments about Soft Surroundings:

I enjoy shopping from soft surroundings

 
5.0

Easy to navigate website

By 

from US

Comments about Soft Surroundings:

Easy to navigate website

 
5.0

website easy to navigate
like others shipping is way too ...

By 

from US

Comments about Soft Surroundings:

website easy to navigate
like others shipping is way too expensive

 
5.0

Easy

By 

from US

Comments about Soft Surroundings:

Easy

 
5.0

Shopping with Soft Surroundings is a Effort Free, Stress ...

By 

from US

Comments about Soft Surroundings:

Shopping with Soft Surroundings is a Effort Free, Stress Free Online Experience! The Items are shipped Immediately, No Hassles!

 
5.0

great and easy online shopping

By 

from US

Comments about Soft Surroundings:

great and easy online shopping

 
5.0

Perfect!

By 

from US

Comments about Soft Surroundings:

Perfect!

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