This site has gone dramatically downhill! This year I have spent more time talking to Snapfish Chat Techs than wrapping gifts! I made and ordered two photo books. When I received them one of the books was completely ruined inside. MANY pages with the pictures printed off the page with heads cut off, some just half a body. I went back and checked the book on the site and it was perfect. The other book I received was not even mine! When I told them (all techs start out with the same exact apology) they said they would send me a label via email to send the other person's book back and they would correct and send a new one of mine..saying "I guarantee it will be perfect this time!" I received it a few days later and it was EXACTLY the same as the first time. I called furious and was told it was a tech problem on their end and they would correct it and resend "FOR FREE". Really??!! What a deal! Cuz I paid for it the FIRST time you sent it messed up! WHY would I pay for it again? Still no sign of it or even notice saying it has been shipped. I had to remind them I never received a label to return the book I received in error. I said I thought I deserved SOME kind of compensation for all my trouble and for repacking and returning THEIR mistake.Nope! Nothing. I use this site to organize my photos into albums..and for that it is convenient. I ordered MANY photo books in the past with no problems. This year the lack of communication...and the language barrier in chat is unbelievable. I cant count how many times I have to repeat the same thing over and over and use CAPS to say, " Please scan WAY UP..I started out stating what you JUST asked me!" etc. As compensation I was offered free shipping on an order I used "pick up from store" on for Christmas cards! That's how bad it is. So if you are NOT taking Rx blood pressure like I am, go for it! But I will be looking for the same products elsewhere after this season is over.

notasnap

Ohio

"I wish I could give zero stars.< br>I created books that I wanted to purchase on the "Buy one, get two free" special that expired April 15. But there was a technical problem with one of the books where some of the pictures would "shrink" when I went to review mode - it looked terrible! So I went to online customer support chat. They said it would have to be sent to the higher up technical team. That was on APRIL 11. I have "chatted" at least 5 times, e-mailed once, and finally called and talked with a supervisor on MAY 2! Every single time they assured me that it had been "escalated" and that a request had been sent to the tech team to resolve the issue. Now it is MAY 11 (a FULL MONTH later) and I still have heard absolutely nothing and the problem is not resolved. This is the worst customer service I have ever experienced. All anyone will say is that it is still with the technical team, who, of course, cannot be contacted except by them sending a message. . . .Looks like I will have to find another site and start these books over from scratch. I will never do business with Snapfish again. "

JuneLW

Denver, CO

Will never use Snapfish again. My order never arrived, and when I contacted customer service I could only "chat" online. Each time I asked to speak to a manager they would disconnect my chat. I wasted so much time just trying to get my issue resolved. When I asked for a refund, they disconnected me as well. I was told they no longer offer a phone option. I ended up canceling my payment on my credit card. Never again!!!!

Montauk24

New York

I ordered one of the wooden frame photo options from Snapfish. The photo is BLUE - vs. the original photo. I will send it back but I am not sure it is due to the lamination process or? Also - if ordering christmas ornaments - check the size of the actual ornament. I ordered one without checking and it is about 1 inch. You can hardly see the photo.

Samollor

West Chester PA

AVOID. Pictures of subjects were chopped off. Tech and engineering depts to fix but still unfixed in over 20 months now. Won't issue a full refund as of Oct 2015. Transaction started Feb 27, 2014. Go figure! AVOID.

jademay

Houma, LA

Photobooks orders placed since Feb 27, 2014, still has NOT been delivered correctly. Photos inside the mailed photobks were chopped off. Been going back and forth fixing these with them up to tech and engineering dept several times for over 20 months, but the final product mailed were with cut off heads and persons. In September 2015, when I finally got tired of dealing with the company with excessive hours I have placed to get these straight, I have decided to completely cancel and get a full refund. But NO, Snapfish promised to fix it. Nov 2, 2015, I received the 2 photobooks in its worst ever. Multiple pics were messed up: cut off subjects, irregular sizes, malaligned, mess. SNAPFISH, I WANT MY FULL REFUND Including SHIPPING and HANDLING! NOW.

jademay

Houma, LA

I would really score this company a 0 based on my frustration. I scored them a 3 because they definitely are below average. I ordered a calendar on January 16th and today is the 25th and it had not been delivered. That is waaaay too long to wait when I can order a calendar here locally and get it the same day. This is the last time I order from Snapfish!

LuluFerr

USA

I ordered 300 pictures of my recent trip to Alaska so I would be ready to head to a scrapbooking weekend with my family & friends. I never dreamed it would take 12 days for the prints I ordered to be delivered or I would have never gone ahead with the order. I found out to late that I have only 25 minutes to cancel an order once I've placed it!! I've had a 'live chat' with them and sent an e-mail to their customer service with no understanding or help at all with trying to hurry the printing of my order so I'll get my pictures in time....basically they're taking 5 days to get them printed & it will take up to 5 days from that before they come in the mail. I'm very disappointed in this long time-line and will never, ever use them again!!

beazgirl

USA

I ordered three copies of 40 photos all sized to fit 4x6. Half were printed incorrectly - image bled over the photo losing the edges of the image. In addition, it took 10 days to get the order, much too long. They did issue a refund. However, I will never use Snapfish again.

chibearjoe

USA

We used to use Snapfish to print photos, but we switched to Shutterfly because of problems we had with Snapfish. We had a couple hundred wedding pictures printed out (from digital pictures), and several photons came with smeared colors on the photos. It looked like the printer was having problems and sprayed too much of one color of ink in a few spots. After this happened again on one or two more smaller orders, we stopped using Snapfish entirely. They did offer low prices to start out, but the quality was just too low to keep using them.

utlegospam

USA